Award

Research - The language of complaints

LEGAL OMBUDSMAN

This public procurement record has 1 release in its history.

Award

13 Mar 2017 at 15:35

Award Notice
Summary of the contracting process

The Legal Ombudsman has successfully completed a public procurement process for research consultancy services with the project titled "Research - The language of complaints". The contract, valued at £38,720, was awarded on 8 March 2017, and the contract period spans from 13 March 2017 to 23 June 2017. This procurement process followed an open procedure and was marked as complete after the tender ended on 30 January 2017. The primary location for this procurement is Wolverhampton, England, with a focus on understanding the impact of language on legal complaint outcomes.

This procurement presents an excellent opportunity for businesses specialising in research consultancy, particularly those experienced in legal or complaint management sectors. Small and medium enterprises (SMEs) are particularly encouraged to participate, as the project aims to explore insightful methodologies that could enhance the legal complaints process. Given the focus on language and communication, firms that have expertise in qualitative research or linguistics would be well-suited to compete for similar contracts in the future.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Research - The language of complaints

Notice Description

The Legal Ombudsman wishes to commission research to explore the impact of language on complaint outcomes throughout the legal complaints process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
£38,720 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20178 years ago
Submission Deadline
30 Jan 2017Expired
Future Notice Date
Not specified
Award Date
8 Mar 20178 years ago
Contract Period
13 Mar 2017 - 23 Jun 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEGAL OMBUDSMAN
Contact Name
emma cartwright
Contact Email
procurement@legalombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 2RA
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
East Park
Westminster Constituency
Wolverhampton South East

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022-2017-03-13T15:35:06Z",
    "date": "2017-03-13T15:35:06Z",
    "ocid": "ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Legal ombudsman D&I",
        "title": "Research - The language of complaints",
        "description": "The Legal Ombudsman wishes to commission research to explore the impact of language on complaint outcomes throughout the legal complaints process.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73210000",
            "description": "Research consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B1 2RA"
                    }
                ]
            }
        ],
        "value": {
            "amount": 40000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-01-30T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-03-13T00:00:00Z",
            "endDate": "2017-06-23T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-IM329",
            "name": "LEGAL OMBUDSMAN",
            "identifier": {
                "legalName": "LEGAL OMBUDSMAN",
                "scheme": "GB-GOR",
                "id": "IM329"
            },
            "address": {
                "streetAddress": "PO Box 6806",
                "locality": "Wolverhampton",
                "postalCode": "WV1 2RA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "emma cartwright",
                "email": "procurement@legalombudsman.org.uk"
            },
            "details": {
                "url": "http://www.legalombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-49145",
            "name": "IFF Research",
            "identifier": {
                "legalName": "IFF Research"
            },
            "address": {
                "streetAddress": "Chart House, Chart Street, London, N1 6DD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-IM329",
        "name": "LEGAL OMBUDSMAN"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-2fad0eb5-1ea9-4a98-b44c-04e130a08022-1",
            "status": "active",
            "date": "2017-03-08T00:00:00Z",
            "datePublished": "2017-03-13T15:35:06Z",
            "value": {
                "amount": 38720,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-49145",
                    "name": "IFF Research"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-03-13T00:00:00Z",
                "endDate": "2017-06-23T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7ecc6314-5984-4a0d-beca-8c5b204dae9d",
                    "datePublished": "2017-03-13T15:35:06Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}