Award

T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance

NATIONAL HIGHWAYS

This public procurement record has 1 release in its history.

Award

22 Aug 2023 at 10:39

Award Notice
Summary of the contracting process

The National Highways is seeking customer service initiatives to influence planning, delivery, and outcomes of cyclical maintenance through a selective procurement method. The tender titled "T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance" falls under the industry category of Research and development services and related consultancy services. The contract value is £138,312.64 GBP with the tender period ending on 12th July 2023 and the contract period spanning from 14th August 2023 to 30th June 2024 in London, United Kingdom.

This opportunity presents a chance for businesses specializing in customer service and research to collaborate with National Highways. Small and medium-sized enterprises (SMEs) could particularly benefit from this tender. With a focus on enhancing maintenance planning and outcomes, businesses with expertise in asset management and customer service are well-suited to compete in this selective procurement process.

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Notice Information

Notice Title

T0472 Customer insight - influencing planning, delivery, and outcomes of maintenance

Notice Description

National Highway's SES, Asset Management Development Group (Maintenance Requirements team) is looking to set up a contract for provision of a range of customer service initiatives to influence planning, delivery, and outcomes of cyclical maintenance. You will work with Operational Directorate in their planning and delivery of cyclical maintenance plans to assure they are meeting the needs of the customer. The task will also contribute to achieving the outcomes listed in GM 701 - Asset Delivery Asset Maintenance, and GS 801 - Asset Delivery Asset Inspections.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-308393f6-50e2-42ee-896c-86ac11ef21b5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/41ec9a2f-7dc1-4caf-aee3-1b798d40a078
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£138,312 £100K-£500K
Lots Value
Not specified
Awards Value
£138,312 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20232 years ago
Submission Deadline
12 Jul 2023Expired
Future Notice Date
Not specified
Award Date
15 Aug 20232 years ago
Contract Period
13 Aug 2023 - 30 Jun 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

SPATS ATKINS AND CH2M JOINT VENTURE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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