Tender

Out of Hours Service

CAPITALESOURCING

This public procurement record has 1 release in its history.

Tender

30 Aug 2019 at 08:41

Tender Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea is inviting tenders for an 'Out of Hours Service' aimed at enhancing the local authority's housing management services. This procurement is categorised under housing services (CPV code: 70333000) and is currently in the Tender stage, with a closing date for submissions set for 2nd October 2019. The service will be critical in addressing resident needs outside of normal working hours and will be required to operate from the Council's base in London (postcode: W8 7NX). This tender follows an open procurement method, allowing wider participation from interested providers.

This opportunity could significantly benefit businesses focused on customer service and housing management solutions, particularly those with experience in emergency response or out-of-hours service provision. Companies that excel in delivering exceptional customer care, and those with a robust understanding of community needs, will be well-placed to compete for this contract. The successful provider will not only contribute to effective resident support but will also gain a valuable partnership with the local authority, fostering potential for future contracts and business growth within the public sector.

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Notice Information

Notice Title

Out of Hours Service

Notice Description

The Royal Borough of Kensington and Chelsea invites tenders for providing Out of Hours Services for the local authority's housing management service. The Council provides its service during normal working hours and is seeking a provider for a limited set of its services outside of normal working hours to keep the residents safe, and as far as possible, comfortably housed until the Council service resumes. The services will be limited to taking calls from residents and either referring the work to an existing service provider/contractor, to the local authority, offering advice or taking no action other than to record the call. We need to create a positive impression and provide superior levels of customer service that meet the needs and expectations of our residents. The service has to balance the needs of individual residents with the requirements of the wider neighbourhood for the common good. The expectation is the service will be provided by industry qualified individuals with exceptional customer care skills, loyalty and integrity, who are prepared to support the residents and the Housing Management Service to deliver the best service to their community. Additional information: Please access the tender documents through capitalesourcing The asbestos policy is to be added to the ITT suite

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b4b60e4-204f-4ee1-90ad-dea632d8ae1b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

CPV Codes

70333000 - Housing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Aug 20196 years ago
Submission Deadline
2 Oct 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Jan 2020 - 27 Jan 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAPITALESOURCING
Contact Name
Celia Caliskan
Contact Email
celia.caliskan@rbkc.gov.uk
Contact Phone
020 7361 2238

Buyer Location

Locality
LONDON
Postcode
W9 7NX
Post Town
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI London
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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