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LDC-234 - CRM, CMS Software Provider

Lichfield District Council

This public procurement record has 2 releases in its history.

Award

04 Sep 2026 at 14:49

Award Notice
Award

01 Sep 2023 at 10:16

Award Notice
Summary of the contracting process

Lichfield District Council procured a software package and information systems service for its core website, associated integrations, online forms and customer relationship management system. The requirement covers the council’s digital customer-facing infrastructure and the systems that connect it with online services and customer relationship management. Delivery was intended across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London and the South East and South West. The buying organisation is Lichfield District Council, based at District Council House in Lichfield. The procurement is categorised as goods and is relevant to suppliers providing website, content management, online-form, integration and CRM software solutions for local government.

This procurement is complete and was awarded through a direct award. The tender submission deadline was 31 August 2023 at 12 noon, and the contract was awarded to Jadu Limited on 31 August 2023. The awarded value was £241,930. The later award record gives a contract period from 1 September 2023 to 31 August 2027; an earlier award record gave an end date of 31 August 2026. Jadu Limited is the selected supplier. The procurement was classified as a software package and information systems purchase, with no lots identified. The published outcome therefore records a single awarded requirement rather than a competitive multi-lot tender.

This procurement indicates demand from Lichfield District Council for an integrated digital platform rather than a standalone software product. Suppliers would need credible capability across council website delivery, content management, online forms, system integrations and customer relationship management, with the ability to support these functions as a connected service. The requirement was considered suitable for small and medium-sized enterprises and voluntary, community and social enterprises, while the appointed supplier is recorded as an SME. Businesses with proven local-government digital delivery, dependable integration capability and experience linking public-facing services with CRM processes would be well placed to compete when this type of requirement returns to the market. The relevant commercial route was direct award.

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Notice Information

Notice Title

LDC-234 - CRM, CMS Software Provider

Notice Description

Software for the Council's core website, integrations, online forms and customer relationship management system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-332f0808-8411-4df8-8e3a-da85d1f9a647
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/560eceef-9d46-447c-9e65-d70f9e9f3717
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£241,930 £100K-£500K
Lots Value
Not specified
Awards Value
£241,930 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Aug 20233 years ago
Contract Period
1 Sep 2023 - 31 Aug 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Lichfield District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LICHFIELD
Postcode
WS13 6YY
Postcode Area
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lichfield
Electoral Ward
Stowe
Westminster Constituency
Lichfield

Supplier Information

Number of Suppliers
1
Supplier Name

Jadu

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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