Award

Provision of Independent Complaint Officers

HULL CITY COUNCIL

This public procurement record has 1 release in its history.

Award

29 May 2025 at 14:03

Award Notice
Summary of the contracting process

Hull City Council has completed the procurement process for the provision of Independent Complaint Officers. The tendering was executed through an open procedure, awarding contracts to multiple suppliers including Coram Voice, RRC Ltd, and Choices and Voices Care LTD. This procurement, classified under "Welfare services for children and young people," aims to service locations across British Overseas Territories, the UK, and other regions. The service contract is valued at approximately £60,000 annually, culminating in a total estimated contract value of £360,000, starting on 1st September 2025 and ending on 31st August 2029, with potential extensions of up to two additional years. The decision to award was made on 15th May 2025, with the award notice published on 29th May 2025.

This tender provides substantial opportunities for businesses focusing on welfare services, particularly benefiting those equipped to deliver social work and related services on a large scale. The emphasis on Independent Complaint Officers calls for organisations with expertise in handling sensitive community-based engagements and accountability measures, making it an appealing prospect for established firms within the social services sector. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) capable of delivering high-quality welfare services stand to gain significantly from engaging in such contractual agreements, particularly those already operating within the designated geographies.

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Notice Information

Notice Title

Provision of Independent Complaint Officers

Notice Description

Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be PS60,000 per annum with the total contract value been PS360,000.00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85300000 - Social work and related services

85310000 - Social work services

85311300 - Welfare services for children and young people

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20259 months ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
14 May 20259 months ago
Contract Period
31 Aug 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HULL CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU1 2AA
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
Not specified
Local Authority
Kingston upon Hull, City of
Electoral Ward
St Andrew's & Docklands
Westminster Constituency
Kingston upon Hull West and Haltemprice

Supplier Information

Number of Suppliers
3
Supplier Names

CHOICES AND VOICES CARE

CORAM VOICE

RRC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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