Tender

Consumer Satisfaction Survey 21

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

18 Feb 2021 at 15:36

Tender Notice
Summary of the contracting process

The Consumer Council for Water (CCW) is seeking a supplier to conduct a Consumer Satisfaction Survey, titled "Consumer Satisfaction Survey 21." This procurement process is classified under the water distribution and related services industry, with a focus on services. The tender is currently active, with a deadline for submissions set for 23 March 2021. The contract period is expected to commence on 1 May 2021 and will last until 30 April 2023. The procurement method employed is a limited competitive quotation, aimed at suppliers who can effectively lead on the consumer satisfaction project across various regions in the United Kingdom, including London and Wales.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to grow by providing consumer research services. Companies with experience in conducting surveys, data analysis, or customer engagement initiatives will find themselves well-suited to compete for this contract, as they will be expected to deliver statistically robust insights into customer satisfaction with CCW's services. Joining this process can help such businesses enhance their portfolio and establish long-term relationships with a key public sector organisation.

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Notice Information

Notice Title

Consumer Satisfaction Survey 21

Notice Description

CCW want to contract a supplier to lead on a consumer satisfaction survey. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs. CCW will lead the contract and act as project manager. 2.1 Business Objectives The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW. 2.2 Key Objectives - To undertake short telephone surveys using data provided by CCW; - To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW; - To enable comparison of results with previous survey outcomes; and - To receive analysis of survey responses as management information. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-38b964ed-1855-4061-a6b4-258d4d08c157
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e26e2ba2-6125-4661-bd9d-2964d2ed14e4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

CPV Codes

65100000 - Water distribution and related services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20215 years ago
Submission Deadline
23 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2021 - 30 Apr 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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