Tender

Integrated Housing Management Solution and Associated Services

MERLIN HOUSING SOCIETY

This public procurement record has 1 release in its history.

Tender

17 Jul 2017 at 14:33

Tender Notice
Summary of the contracting process

The procurement process is led by Merlin Housing Society, seeking an "Integrated Housing Management Solution and Associated Services." This contract falls under the industry category of industry-specific software packages and is located in the South West of England. Currently in the tender stage, the deadline for submissions is set for 17th August 2017, with the contract period anticipated to start on 8th January 2018 and last until 7th January 2025. The total estimated value of the contract is £850,000.

This tender presents significant opportunities for businesses specialising in software solutions, particularly those that offer customer-centric integrated management platforms. Small and Medium-sized Enterprises (SMEs) that can provide advanced CRM capabilities alongside mobile and digital service features will be well-suited to compete. The scope of solution includes interfaces with existing systems and self-service capabilities for residents, making this a promising prospect for innovative software developers and service providers in the housing sector.

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Notice Information

Notice Title

Integrated Housing Management Solution and Associated Services

Notice Description

The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including: * CRM * repairs management * mobile working * digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal),. The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including: * Kirona DRS - Dynamic resource scheduler (currently used for scheduling repairs operatives) * Keystone - asset management system (though we would be interested to consider integrated options) * Open Accounts - our finance system * Documotive - our EDRM and PO management system * Corvu - Our performance management and reporting system It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners. An indicative outline timetable is provided in the SSQ documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a49d972-2f61-4d82-8faa-1411373e65f7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cf6c8e13-b9d3-49f6-8988-97d95591d066
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£850,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20178 years ago
Submission Deadline
17 Aug 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Jan 2018 - 7 Jan 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MERLIN HOUSING SOCIETY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS37 6JX
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLK South West (England)
Local Authority
South Gloucestershire
Electoral Ward
Chipping Sodbury & Cotswold Edge
Westminster Constituency
Thornbury and Yate

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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