Award

Understanding our customers: Qualitative call-off contract

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The recent procurement process, titled "Understanding our customers: Qualitative call-off contract," was initiated by H M Revenue & Customs (HMRC) for research and development services. This tender falls under the Market Research MR130001 Framework, specifically Lot 3, focusing on the development and testing of concepts for communication products and services. The contract period commenced on 13th September 2016 and is set to last until 31st July 2018, with an option to extend for an additional two years. The procurement is currently at the award stage, with the award made on 13th September 2016, and the tender period concluded on 3rd August 2016. Services will be delivered across various locations, including the United Kingdom and British Overseas Territories.

This call-off contract presents significant opportunities for businesses specialising in market research and consultancy, particularly those capable of handling urgent, unplanned projects. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as this contract aligns with their capabilities. Companies focused on qualitative research methods, customer insights, and communication strategy development would be well-suited to compete for this contract, aiming to support HMRC's engagement with individual customers, businesses of all sizes, and agents.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Understanding our customers: Qualitative call-off contract

Notice Description

Assignment under the Market Research MR130001 Agreement Contract. To meet an increasing demand for external research that is needed to support HMRC business decisions, the Behavioural Customer & Insight (BCI)Team set up a Quantitative call-off contract in March 2011 to fulfil the need for undertaking urgent small and medium sized projects with quick turnarounds. This contract expires at the end of July 2016. We are seeking to re-tender this contract through the Market Research MR130001 Framework, Lot 3: Develop and Test Concepts for Communication Products and Services and anticipate this call-off contract will last for two years with the option of extending it by a further two years. The specific details of our potential needs over the next year are, as yet, undetermined (the projects, by their very nature tend to be unplanned and urgent - therefore unexpected). The focus of this call-off contract is all three of HMRC's main customer groups which include (a) Individual customers, (b) Small, medium and large businesses, and (c) Agents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3a76cc0c-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/31428435-8310-4224-a544-eeaf97bf0e0f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
3 Aug 2016Expired
Future Notice Date
Not specified
Award Date
12 Sep 20169 years ago
Contract Period
12 Sep 2016 - 31 Jul 2018 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-3a76cc0c-adca-11e6-9901-0019b9f3037b-2016-11-18T20:17:26Z",
    "date": "2016-11-18T20:17:26Z",
    "ocid": "ocds-b5fd17-3a76cc0c-adca-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "16/17 BCI 10",
        "title": "Understanding our customers: Qualitative call-off contract",
        "description": "Assignment under the Market Research MR130001 Agreement Contract. To meet an increasing demand for external research that is needed to support HMRC business decisions, the Behavioural Customer & Insight (BCI)Team set up a Quantitative call-off contract in March 2011 to fulfil the need for undertaking urgent small and medium sized projects with quick turnarounds. This contract expires at the end of July 2016. We are seeking to re-tender this contract through the Market Research MR130001 Framework, Lot 3: Develop and Test Concepts for Communication Products and Services and anticipate this call-off contract will last for two years with the option of extending it by a further two years. The specific details of our potential needs over the next year are, as yet, undetermined (the projects, by their very nature tend to be unplanned and urgent - therefore unexpected). The focus of this call-off contract is all three of HMRC's main customer groups which include (a) Individual customers, (b) Small, medium and large businesses, and (c) Agents.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethodDetails": "Not applicable",
        "tenderPeriod": {
            "endDate": "2016-08-03T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-09-13T00:00:00+01:00",
            "endDate": "2018-07-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "100 Parliament Street",
                "locality": "London",
                "postalCode": "SW1A 2BQ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Olayinka Ege",
                "email": "olayinka.ege@hmrc.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-17243",
            "name": "Ipsos MORI",
            "identifier": {
                "legalName": "Ipsos MORI"
            },
            "address": {
                "streetAddress": "3 Thomas More Square London E1W 1YW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-3a76cc0c-adca-11e6-9901-0019b9f3037b-1",
            "status": "active",
            "date": "2016-09-13T00:00:00+01:00",
            "datePublished": "2016-09-23T11:58:09+01:00",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-17243",
                    "name": "Ipsos MORI"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-09-13T00:00:00+01:00",
                "endDate": "2018-07-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/31428435-8310-4224-a544-eeaf97bf0e0f",
                    "datePublished": "2016-09-23T11:58:09+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "application/msword",
                    "description": "Qualitative Call-Off Contract - Research brief",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/51e1a79a-717b-4a19-a489-6a70fdece234",
                    "format": "application/msword"
                },
                {
                    "id": "3",
                    "documentType": "application/msword",
                    "description": "Qualitative call - off contract 2016 - SO",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/187f8c9a-1a31-4390-b801-23ef43312d02",
                    "format": "application/msword"
                }
            ]
        }
    ]
}