Award

LAA complaints database 2022-2024

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

07 Oct 2022 at 15:37

Award Notice
Summary of the contracting process

The Ministry of Justice has awarded a contract for the procurement of a complaints database services to Civica UK Limited. The tender titled "LAA complaints database 2022-2024" falls under the industry category of Software package and information systems. The procurement method used was selective, calling off from a framework agreement. The contract value is £151,300 GBP, with a tender period ending on September 20, 2022, and a contract period from September 30, 2022, to September 29, 2024. The buying organisation is the Ministry of Justice located in London, England.

This opportunity presents a chance for businesses specialized in providing SaaS complaints handling case reporting workflow services to compete. The Ministry of Justice has approved the budget for a 2-year service contract with a review scheduled in 18 months for a potential extension. Businesses interested in supplying such services should consider engaging with the Ministry of Justice regarding their requirements and clarifications to align with the expectations and deliverables outlined in the tender.

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Notice Information

Notice Title

LAA complaints database 2022-2024

Notice Description

The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally. A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate. Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met. Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b0e2717-b6ec-4afc-a665-eedd1059da1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d59d865-b901-4dfa-a95e-09695a72a92a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£151,300 £100K-£500K
Lots Value
Not specified
Awards Value
£151,300 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20223 years ago
Submission Deadline
20 Sep 2022Expired
Future Notice Date
Not specified
Award Date
29 Sep 20223 years ago
Contract Period
29 Sep 2022 - 29 Sep 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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