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East West Rail Customer Experience Development Procurement

EAST WEST RAILWAY COMPANY LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

08 Jun 2020 at 10:40

Award Notice
Award

08 Jun 2020 at 10:40

Award Notice
Summary of the contracting process

The East West Railway Company Limited has successfully completed the procurement process for the "East West Rail Customer Experience Development Procurement", which aimed to enhance customer experience through a comprehensive strategy. This project falls under the research and development services category (CPV code: 73000000), with a total contract value of £1,400,000. The tender phase concluded on 2nd June 2020, and the contract period runs from 3rd June 2020 to 3rd June 2023, encompassing delivery across the United Kingdom and other regions.

This tender presents significant opportunities for businesses, particularly those specialising in consultancy and customer experience strategies within the transport sector. Large firms experienced in research and development services are well-positioned to participate, as evidenced by the selection of Engine Creative Consultants Ltd for this contract. Companies looking to expand their portfolio in the public services sector should consider leveraging their expertise in customer strategy development to engage with similar future procurements.

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Notice Information

Notice Title

East West Rail Customer Experience Development Procurement

Notice Description

In order fulfil the East West Railway Company's (EWR Co) strategic aim of setting a new benchmark for customer experience, EWR Co. has appointed a third-party supplier to assist in the development of a customer strategy and proposition from construction through to end state operation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£1,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,400,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20205 years ago
Submission Deadline
2 Jun 2020Expired
Future Notice Date
Not specified
Award Date
1 Jun 20205 years ago
Contract Period
2 Jun 2020 - 3 Jun 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST WEST RAILWAY COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ENGINE CREATIVE CONSULTANTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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