Tender

Request for Proposal (RFP) For: Night Concierge Services

SOCIAL INTEREST GROUP

This public procurement record has 1 release in its history.

Tender

27 Sep 2022 at 15:20

Tender Notice
Summary of the contracting process

The Social Interest Group has issued a Request for Proposal (RFP) for Night Concierge Services. The Group, based in Highbury & Islington, is seeking agencies with proven experience to provide concierge services for adult support projects. The procurement is in the open stage, with a tender deadline of 14th October 2022. The contract period will span from February 2023 to February 2026. The industry category is 'Other community, social and personal services'.

This tender opportunity is well-suited for small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) in the service sector. Businesses offering night concierge services catering to individuals with complex needs, including mental health and substance misuse issues, would find this tender suitable. The Group emphasises the importance of expertise, networks, and a proactive approach in engaging with residents. Interested parties are required to submit their RFP response by the specified deadline to michael.rutherford@socialinterestgroup.org.uk.

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Notice Information

Notice Title

Request for Proposal (RFP) For: Night Concierge Services

Notice Description

The Social Interest Group is undertaking a review of the night concierge agencies it works with. This project will include a competitive tender for invited agencies to put forward proposals to become our preferred supplier that will enable the Group to cover the breadth of its needs. It is envisaged that contracts will be awarded to successful bidders for periods of up to 3 years. All contract awards will be on a non-exclusive basis. The Group has its head office in Highbury & Islington, and a network of local offices/projects. The local offices/projects will drive most of the night concierge needs from a variety of disciplines. Night Concierge needs will vary across sites. The Group provides accommodation based support service for adults experiencing complex needs including mental health and substance misuse issues. Some of our residents will also have be in the Criminal Justice System. The Group is seeking night concierge agencies that have proven experience, networks and expertise. Providers are required to provide a concierge service at each location which for the avoidance of doubt includes the following; * A waking night service where residents can contact staff at any point throughout the shift * Regular patrols of the service, both internally and externally (minimum of 1 per hour) * Monitor the entrance and exits from the building to ensure that any unwanted visitors are not allowed on the premises. * Monitoring of residents whereabouts and recording this appropriately on the system provided, * Complete a welfare check on each resident every night, * Engaging with residents in a pro-active way with an asset based, trauma informed approach * Attend handover (where required) to ensure that a full understanding of the current needs and requirements for each resident for the shift ahead. * Following requests from handovers to ensure that staff and residents are kept safe, and appropriate checks, reviews etc are completed as requested. * Staff must be prepared to respond and manage any crisis or emergency that occurs during the shift, including escalation to emergency services and SIG On-Call managers where required * Supporting the service to ensure that the residents keep to the code of conduct/house rules. * Managing the reporting of any emergency repairs using listed call out contractors if needed. * Ensure that staff are familiar with, understand and follow appropriate SIG policies * Follow all local protocols / procedures that derive from these policies * To protect the fabric of the building and maintain cleaning both internally and externally such as, sweeping and rubbish clearance * Attend Team Meetings where required The documents that must be submitted to form your RFP response are listed at Part 2 of Annex 2 (Supplier Response) to this RFP. All documents required as part of your RFP response should be submitted to michael.rutherford@socialinterestgroup.org.uk by the RFP Response Deadline

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3ce52c52-637a-488a-8ea7-40a4f9e61a4b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7fa54cf-a2c8-4650-8a3e-181637c0ce44
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20223 years ago
Submission Deadline
14 Oct 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2023 - 1 Feb 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL INTEREST GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 1TY
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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