Tender

WP3498 - Customer Relationship Management System

WALSALL COUNCIL E-TENDERING

This public procurement record has 1 release in its history.

Tender

23 May 2019 at 15:26

Tender Notice
Summary of the contracting process

The Walsall Council e-Tendering is currently seeking bids for a Customer Relationship Management System (CRM) aimed at enhancing its performance management, planning, and monitoring functions. This procurement falls under the IT services category, with a focus on consulting, software development, and support. The tender period will close on 23rd June 2019. The successful provider is expected to deliver the CRM system from 2nd September 2019, with the contract ending on 1st September 2021. The delivery address for the services is located in the West Midlands, UK.

This tender presents a significant opportunity for businesses specialising in IT services, particularly those with expertise in developing CRM systems or similar software solutions. Companies that can demonstrate proficiency in addressing the needs of organisations focused on social impact, particularly in supporting young adults not in employment, education, or training (NEET), will be well-positioned to compete. This project aligns with the objectives of the Impact Project, focusing on facilitating positive outcomes through effective participant engagement and service delivery.

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Notice Information

Notice Title

WP3498 - Customer Relationship Management System

Notice Description

The Council wishes to procure a system from a Provider with the expertise to deliver a Customer Relationship Management System (CRM) in order to support its performance management, planning and monitoring functions. The CRM will be designed to capture data from new and existing participants accessing services under the BCI from all stages of the participant journey from referral and initial contact to their destination exit. The Impact Project is a Black Country (BCI) Programme that addresses the barriers faced by individuals aged 16-29 years who are not in employment, education or training (NEET), including young people at risk of social exclusion and young people from marginalised communities (referred to as 'participants'). The Impact Project aims to support those individuals to secure positive outcomes including employment, traineeships, apprenticeships, training and further education. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3d119fe2-4510-4bdd-afe8-60dec9bc0c2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/993eee5c-a7bc-4d56-8df1-807546a781b1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48200000 - Networking, Internet and intranet software package

72000000 - IT services: consulting, software development, Internet and support

72500000 - Computer-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20196 years ago
Submission Deadline
23 Jun 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2019 - 1 Sep 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WALSALL COUNCIL E-TENDERING
Contact Name
Stephen Warren
Contact Email
stephen.warren@walsall.gov.uk
Contact Phone
01922 658462

Buyer Location

Locality
WEST MIDLANDS
Postcode
WS1 1TP
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
TLG West Midlands (England)
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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