Award

Contact Centre Software and Workforce Planning System

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

21 Nov 2017 at 16:53

Award Notice
Summary of the contracting process

The procurement process involves the Care Quality Commission (CQC), which is seeking a Contact Centre Software and Workforce Planning System. This project falls under the services category in the telecommunications industry and is located in the United Kingdom. The procurement method is selective, with the contract being awarded through a call-off from a framework agreement. Key dates include the contract period which ran from 1 October 2015 to 30 September 2017, with the award date recorded as 25 June 2015.

Businesses that can offer advanced customer service solutions, particularly those specialising in multichannel communication platforms and workforce optimisation tools, will find opportunities to compete in this tender. This award to Vodafone Ltd demonstrates a preference for large suppliers, yet there remains potential for businesses with innovative solutions to engage in future similar projects by the CQC, thereby fostering growth in the telecommunications and IT services sectors.

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Notice Information

Notice Title

Contact Centre Software and Workforce Planning System

Notice Description

CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3db71bf3-ffc2-42c4-9c8a-bb3dcef4e9c6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a80d7df2-4ff7-4572-b5d4-80b952ef2570
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32551400 - Telephone network

Notice Value(s)

Tender Value
£653,598 £500K-£1M
Lots Value
Not specified
Awards Value
£653,598 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20178 years ago
Submission Deadline
13 May 2015Expired
Future Notice Date
Not specified
Award Date
24 Jun 201510 years ago
Contract Period
30 Sep 2015 - 30 Sep 2017 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Not specified
Contact Email
commercialcontracts@cqc.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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