Tender

Advocacy 'Safety Net' Service ITT

DEPARTMENT FOR EDUCATION

This public procurement record has 2 releases in its history.

Tender

23 Feb 2023 at 15:32

Tender Notice
Planning

04 Nov 2022 at 14:51

Market Engagement Notice
Summary of the contracting process

The Department for Education is seeking a supplier to deliver a 2-year contract, starting from 1st October 2023, for an Advocacy 'Safety Net' Helpline Service. The service aims to provide advice to looked after children and care leavers, signpost them to local advocacy support, and handle complaints. The tender deadline for submission is 12:00 noon GMT on the 23rd March 2023. The procurement falls under the industry category of Technical Support Services and Helpdesk and Support Services. The procurement method is an open procedure, and the contract value is £560,000.

This tender opportunity by the Department for Education offers a chance for SMEs and voluntary, community, and social enterprise organisations to compete. Businesses providing advocacy support services, particularly those experienced in working with vulnerable children, are well-suited to bid. Engaging in this tender could lead to business growth and the expansion of services aimed at supporting looked after children and care leavers in the UK.

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Notice Information

Notice Title

Advocacy 'Safety Net' Service ITT

Notice Description

It is the Department for Educations intention to undertake a procurement exercise to appoint a suitably experienced organisation to deliver on behalf of the department a 2 year and 0 month contract from 1st October 2023 to 30th September 2025 to deliver an Advocacy 'Safety Net' Helpline Service offering advice to looked after children and care leavers. The National Advocacy Helpline and "safety net' service will offer advice to looked after children and care leavers. The services are intended to signpost looked after children to local advocacy support or help those who have been denied local advocacy to make representations and pursue complaints. The service will be active in referring cases back to local authorities and progressing these until satisfaction. The service will continue to encourage local authorities to provide advocacy services in line with their statutory responsibilities, only stepping in where this proves unsuccessful. It is expected the improved national advocacy 'safety net' will also improve insight and analysis about callers to the service and the issues they raise and will gather evidence about the quality and coverage of local advocacy services. The service will use clear approaches for prioritising limited resources and engage looked after children who might otherwise be difficult to reach. To view the tender, you will need to be registered as a supplier on the DfE Jaggaer eTendering portal, available at https://education.app.jaggaer.com/web/login.html The closing date for submitting your tender is 12:00 noon GMT on the 23rd March 2023. Once registered the Tender will be accessible via the 'View Opportunities' link on the Homepage. Select the Opportunity Notice for 'Advocacy Helpline and 'Safety Net' Service ITT' (ITT 2083) and this will take you directly to the tender documents. Please use the Jaggaer e-procurement system https://education.app.jaggaer.com/web/login.html to submit any questions you may have about the tendering procedure. Additional information: Scope of the Service The national advocacy helpline and 'safety net' service will address the following objectives: a) To provide a national (England) advocacy advice helpline and website to signpost children to local advocacy. b) To provide direct advocacy support where advocacy is denied locally to looked after children or care leavers as well as supporting a looked after child or care leaver to pursue a complaint, likely in partnership with an Independent Reviewing Officer (unless concerns centre on the IRO service itself). c) To collect and maintain information about the range and availability of advocacy support provided to local children and young people based on calls to the service, contact with Local Authorities and through networks. Through this knowledge, the service will be able to support swiftly and effectively looked after children to obtain advocacy. d) To raise concerns, immediately, where there is a risk to a child's safety or welfare by referring to a local authority's child protection and safeguarding teams (and the police as appropriate). e) Where there are persistent concerns about the availability or quality of local advocacy services in a particular area, Ofsted should be informed, and reports made to the Department for Education as part of regular progress and monitoring arrangements. Quarterly information around safeguarding referrals is also to be shared with Ofsted. Where a serious safeguarding incident occurs, Ofsted would need to be informed immediately.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-3f89ed3e-da44-46fc-ad71-cea0e6de50af
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/abf54076-617e-49fa-8dab-e56cac22085e
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

CPV Codes

71356300 - Technical support services

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£560,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Feb 20233 years ago
Submission Deadline
23 Mar 2023Expired
Future Notice Date
22 Nov 2022Expired
Award Date
Not specified
Contract Period
30 Sep 2023 - 30 Sep 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Not specified
Contact Email
rachael6.davies@education.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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