Award

Acas ITSM Tool

ADVISORY, CONCILIATION AND ARBITRATION SERVICE

This public procurement record has 1 release in its history.

Award

04 Feb 2021 at 10:55

Award Notice
Summary of the contracting process

The Advisory, Conciliation and Arbitration Service (ACAS) is procuring a new IT Service Management (ITSM) tool to improve customer service, replacing its current on-premise solution with a modern cloud-based software as a service (SaaS). This procurement falls under the services category (CPV code 72250000) and is being conducted through a selective process, with an award value of £52,962. The contracting process is complete, and the contract period commenced on 14 December 2020 and will last until 13 November 2024. The procurement stage has reached the award phase, with the contract being officially awarded on 4 November 2020.

This tender presents opportunities for small and medium-sized enterprises (SMEs) specialising in IT service management solutions, particularly those offering cloud-based options. Businesses well-suited to compete would be those capable of providing comprehensive support services as part of their solution, aligning with ACAS’s aim to enhance user request management while adhering to government policies. Such businesses can leverage this contract to establish a long-term relationship with a key public sector organisation.

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Notice Information

Notice Title

Acas ITSM Tool

Notice Description

The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-40fe74d1-11dc-49ce-b06b-4232fc92bd9c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/873d61af-a7aa-44c0-83f1-6ee0f5cb3f91
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£52,962 Under £100K
Lots Value
Not specified
Awards Value
£52,962 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Feb 20215 years ago
Submission Deadline
16 Oct 2020Expired
Future Notice Date
Not specified
Award Date
4 Nov 20205 years ago
Contract Period
14 Dec 2020 - 13 Nov 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ADVISORY, CONCILIATION AND ARBITRATION SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0TL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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