Award

Child Benefit EFAP non-response User Insight

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

13 Dec 2016 at 13:57

Award Notice
Award

13 Dec 2016 at 12:25

Award Notice
Summary of the contracting process

The procurement process concerns a contract titled "Child Benefit EFAP non-response User Insight" initiated by HM Revenue & Customs (HMRC), located in London, England. This project falls under the research and development services category and has a total contract value of £19,994. The tender was completed on 19 October 2016, and the contract period runs from 24 October 2016 to 1 February 2017. This contract is awarded under a tender process, with Ipsos Mori identified as the supplier.

This tender presents significant opportunities for businesses, especially small and medium-sized enterprises (SMEs) that specialise in market research and consultancy services. Companies with expertise in qualitative research methodologies or a strong understanding of customer engagement strategies would be well-suited to participate in similar future tenders as HMRC continues to explore customer interactions and responses. Engaging in such contracts can enhance a business's profile and contribute to expansion within the public sector market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Child Benefit EFAP non-response User Insight

Notice Description

Assignment under the Market Research MR130001 Agreement Contract. HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore: * Customers' initial response to the letter; * What customers understand the letter to be asking them to do; * What customers' likely behaviour/response to the letter would be; and * Potential ways to promote response to HMRC.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£19,994 Under £100K
Lots Value
Not specified
Awards Value
£19,994 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20169 years ago
Submission Deadline
19 Oct 2016Expired
Future Notice Date
Not specified
Award Date
18 Oct 20169 years ago
Contract Period
23 Oct 2016 - 1 Feb 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Olayinka Ege
Contact Email
olayinka.ege@hmrc.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291-2016-12-13T13:57:20Z",
    "date": "2016-12-13T13:57:20Z",
    "ocid": "ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "16-17 CS&TD01",
        "title": "Child Benefit EFAP non-response User Insight",
        "description": "Assignment under the Market Research MR130001 Agreement Contract. HMRC is currently writing to some Child Benefit customers to ask them to confirm their eligibility. This qualitative research will look to understand customers' response to this letter. Specifically it will explore: * Customers' initial response to the letter; * What customers understand the letter to be asking them to do; * What customers' likely behaviour/response to the letter would be; and * Potential ways to promote response to HMRC.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 19994,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Not applicable",
        "tenderPeriod": {
            "endDate": "2016-10-19T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-10-24T00:00:00+01:00",
            "endDate": "2017-02-01T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "100 Parliament Street",
                "locality": "London",
                "postalCode": "SW1A 2BQ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Olayinka Ege",
                "email": "olayinka.ege@hmrc.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-41073",
            "name": "Ipsos Mori",
            "identifier": {
                "legalName": "Ipsos Mori"
            },
            "address": {
                "streetAddress": "3 Thomas More Street, St Katharine's & Wapping, London E1W 1YW"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-41d7beab-ece3-4a3b-95bb-ac91a8608291-1",
            "status": "active",
            "date": "2016-10-19T00:00:00+01:00",
            "datePublished": "2016-12-13T13:57:20Z",
            "value": {
                "amount": 19994,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-41073",
                    "name": "Ipsos Mori"
                }
            ],
            "contractPeriod": {
                "startDate": "2016-10-24T00:00:00+01:00",
                "endDate": "2017-02-01T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4550d3bf-f9b1-477c-82d9-0c89be10ce35",
                    "datePublished": "2016-12-13T13:57:20Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Child benefit no response user insight - redacted SO",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/56df3571-5305-41a0-b6b7-11a5e1d4bed6",
                    "format": "application/msword"
                }
            ]
        }
    ]
}