Tender

Transitional Guidance - Support Helpline

NHS ENGLAND

This public procurement record has 2 releases in its history.

Tender

22 Nov 2021 at 16:56

Tender Notice
Tender

22 Nov 2021 at 16:48

Tender Notice
Summary of the contracting process

The NHS England is currently seeking suppliers for a dedicated helpline to support prototype dental practices, commissioners, and patients as they transition back to their underlying contracts. This tender, titled "Transitional Guidance - Support Helpline," is classified under health services and carries a budget of £110,000. The procurement method employed is a limited competitive quotation, and the tender period will end on 6 December 2021, with the contract commencing on 7 December 2021 and lasting until 30 June 2022. The location for delivering services is within England, specifically Leeds (LS2 7PD).

This procurement presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations that can demonstrate the required skills and experience in providing helpline services. Businesses with prior experience in health services, particularly those focused on dental care or patient support, would be well-suited to compete for this contract, enabling them to expand their service offerings and contribute positively to the healthcare transition process in the NHS.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Transitional Guidance - Support Helpline

Notice Description

The Authority is looking for a Supplier for the provision of a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients. Background Information: The Department of Health and Social Care (DHSC) announced on 14 October 2021 that the National Health Service (Dental Services) (Prototype Agreements) 2015 regulations will fall on 31 March 2022. There are currently 99 high street dental practices and 3 community dental services that are operating under these regulations. These contracts will by default revert to their underlying General Dental Service (GDS) contract and Personal dental service (PDS) agreement contractual terms and conditions. Many of these contracts have operated within the prototype programme longer than they have operated within the UDA system. As a consequence of a changed way of working NHS England and NHS Improvement (NHSE/I) recognises that prototype practices, practice staff, patients and commissioners will need support across the transition period as practices prepare to revert to their underlying GDS/PDS agreements. In order to reduce practice burden and ensure smooth transition for patients, commissioners and contractors NHSE/I are seeking to mobilise a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners and patients from December 2021 - 30 June 2022. Essential Skills Deliverables: Bidders will need to demonstrate their skills, experiences, and ability to deliver the specification and value for money through a quality element of the scoring and bid evaluation process. Deliverables: Mobilise and deliver a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients from December 2021 - 30 June 2022 Please apply here: https://health-family.force.com/s/Welcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fa3b81b4-79ea-4a64-818f-d6f6bea25374
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£110,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20214 years ago
Submission Deadline
6 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
20 Dec 2021 - 30 Jun 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7PD
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a-2021-11-22T16:56:19Z",
    "date": "2021-11-22T16:56:19Z",
    "ocid": "ocds-b5fd17-426cc49a-f2ae-4ab5-8b71-3da7cc4f468a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0480100D0O000000rwimUAA3",
        "title": "Transitional Guidance - Support Helpline",
        "description": "The Authority is looking for a Supplier for the provision of a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients. Background Information: The Department of Health and Social Care (DHSC) announced on 14 October 2021 that the National Health Service (Dental Services) (Prototype Agreements) 2015 regulations will fall on 31 March 2022. There are currently 99 high street dental practices and 3 community dental services that are operating under these regulations. These contracts will by default revert to their underlying General Dental Service (GDS) contract and Personal dental service (PDS) agreement contractual terms and conditions. Many of these contracts have operated within the prototype programme longer than they have operated within the UDA system. As a consequence of a changed way of working NHS England and NHS Improvement (NHSE/I) recognises that prototype practices, practice staff, patients and commissioners will need support across the transition period as practices prepare to revert to their underlying GDS/PDS agreements. In order to reduce practice burden and ensure smooth transition for patients, commissioners and contractors NHSE/I are seeking to mobilise a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners and patients from December 2021 - 30 June 2022. Essential Skills Deliverables: Bidders will need to demonstrate their skills, experiences, and ability to deliver the specification and value for money through a quality element of the scoring and bid evaluation process. Deliverables: Mobilise and deliver a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients from December 2021 - 30 June 2022 Please apply here: https://health-family.force.com/s/Welcome",
        "datePublished": "2021-11-22T16:48:42Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS2 7PD"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "LS2 7PD"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 110000,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-12-06T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-12-20T00:00:00Z",
            "endDate": "2022-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/b3445de9-fed4-4688-9f8e-428501dd3b0a",
                "datePublished": "2021-11-22T16:48:42Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/fa3b81b4-79ea-4a64-818f-d6f6bea25374",
                "datePublished": "2021-11-22T16:48:42Z",
                "dateModified": "2021-11-22T16:56:19Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-189104",
            "name": "NHS ENGLAND",
            "identifier": {
                "legalName": "NHS ENGLAND"
            },
            "address": {
                "streetAddress": "Quarry Hill,",
                "locality": "Leeds",
                "postalCode": "LS2 7PD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Sajjad Khan",
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-189104",
        "name": "NHS ENGLAND"
    }
}