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GovWifi support

Cabinet Office

This public procurement record has 1 release in its history.

Award

30 Jul 2026 at 09:45

Award Notice
Summary of the contracting process

The Cabinet Office procured out-of-hours support for GovWifi, classified as IT services covering consulting, software development, internet and support. This is a public-sector technology support requirement, focused on maintaining assistance for users and operations outside normal working hours. The service is delivered in London, at the Cabinet Office’s Whitehall location. The procurement is categorised as services and is suitable for small and medium-sized enterprises. Businesses relevant to this requirement include IT support providers, managed service companies and digital consultancies with the ability to provide dependable out-of-hours assistance for a government connectivity service. The scope is specifically GovWifi support rather than general IT provision, so suppliers would need experience of supporting internet or network services in a public-sector environment.

The procurement is complete and was awarded on 21 July 2026 to Unboxed Consulting Limited. The award value is £75,000, and the contract runs from 12 July 2026 to 11 July 2027. The original tender deadline was 12 June 2026 at 12:00. It used a selective procedure as a call-off from a framework agreement, rather than an open standalone tender. The Cabinet Office is the buyer. The selected supplier is an SME. The award is active, and the contract period matches the stated procurement period. The opportunity was evaluated through the framework call-off route; the published information identifies the procurement method and requirement but does not set out separate quality, price or other scoring criteria.

This award confirms demand from the Cabinet Office for specialist out-of-hours support for GovWifi and shows the scale of a single-year support engagement. A credible future supplier would need operational coverage beyond standard office hours, strong incident response and the ability to maintain reliable support for a government internet or connectivity service. Relevant capability may include service-desk management, network and internet troubleshooting, escalation arrangements, monitoring, problem resolution and clear reporting to a central government customer. Experience delivering secure, dependable IT support in the public sector would strengthen a supplier’s position, as would evidence of working through a framework agreement and managing a defined support service with limited disruption. The requirement is explicitly suitable for SMEs, so a focused specialist provider could be competitive alongside larger managed-service businesses.

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Notice Information

Notice Title

GovWifi support

Notice Description

Out of Hours support for GovWifi

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-42e24232-566f-4d89-90e9-6c55f2ad9d03
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a5b1cc52-6395-4fee-83c8-b8ccf02dd3f0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Jul 20262 months ago
Contract Period
12 Jul 2026 - 11 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cabinet Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AS
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Unboxed Consulting Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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