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SAP Success Factors Contract Subscription renewal

H M Revenue & Customs

This public procurement record has 2 releases in its history.

AwardUpdate

28 Sep 2026 at 09:00

Award Notice
Award

02 Nov 2021 at 11:41

Award Notice
Summary of the contracting process

HM Revenue & Customs procured a subscription renewal for SAP SuccessFactors, supplied as software as a service. The requirement supports the department’s human resources services; the stated purpose of the later extension was to maintain continuity while HMRC migrated to the Unity CES solution. The procurement is for business HR software and its ongoing subscription, rather than a general software package. HMRC is based in Manchester, and the recorded delivery locations are in England. The original requirement covered the SAP SuccessFactors service; the subsequent modification extends the existing contract, rather than describing a separate system or a broader technology programme.

The procurement is complete and was awarded to SAP (UK) Ltd. HMRC used a negotiated procedure without prior publication, classified as a limited procurement. The award date was 30 September 2021, and the original contract period ran from 1 October 2021 to 30 September 2024. The award value was £4,574,100. A later modification extends the existing contract from 1 October 2026 to 30 June 2027; the revised total estimated value after approved modifications is stated as £6,572,962 million excluding VAT. This was justified as necessary to maintain HR service continuity pending migration to Unity CES, under Regulation 72(1)(b) of the Public Contracts Regulations 2015. The recorded process does not divide the requirement into lots.

The award shows that HMRC buys an established, enterprise-grade HR software-as-a-service subscription and has continued it to protect service continuity during a migration to another HR solution. A credible competitor for a future requirement of this kind would need to demonstrate that its HR platform can support a large public department’s operational services reliably, and that subscription delivery can be maintained through transition between systems. The selected supplier was SAP (UK) Ltd, identified as a large business, while the procurement marked the requirement unsuitable for SMEs and voluntary, community or social enterprises. This points to a requirement best matched by suppliers with the scale, mature HR software product and service capability to sustain a substantial departmental deployment; the process provides no specific technical accreditation or capacity thresholds.

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Notice Information

Notice Title

SAP Success Factors Contract Subscription renewal

Notice Description

Software as a service Contract Modification: This modification extends the existing SAP SuccessFactors contract from 1 October 2026 to 30 June 2027. The revised total estimated contract value following all approved modifications is PS6,572,962 million (ex VAT). The extension is necessary to maintain continuity of HR services pending migration to the Unity CES solution and is made in accordance with Regulation 72(1)(b) of the Public Contracts Regulations 2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-44294bd6-c63e-441a-b381-e9cbe884de3f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07672732-f835-44f4-9c46-f23ad83ac86a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£4,574,100 £1M-£10M
Lots Value
Not specified
Awards Value
£4,574,100 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Sep 20264 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20215 years ago
Contract Period
1 Oct 2021 - 30 Sep 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

SAP (UK) LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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