Award

Community Alarm Call Monitoring Service (AH-268) - AWARD

ALLIANCE HOMES

This public procurement record has 1 release in its history.

Award

05 Nov 2019 at 09:12

Award Notice
Summary of the contracting process

Alliance Homes, located in Portishead, North Somerset, has completed the tender process for the "Community Alarm Call Monitoring Service (AH-268)" aimed at monitoring community alarm systems for approximately 1,250 customers in various sheltered housing schemes. The procurement process was conducted through a selective restricted procedure, with a total contract value of £200,000 and a minimum value of £100,000. The contract period is set from 1st April 2020 to 31st March 2022, and the tender period concluded on 1st August 2019.

This project presents significant growth opportunities for businesses specialising in health and social care services, especially those capable of providing high-quality monitoring and customer service to vulnerable populations. Suppliers with experience in emergency response and community support services could find a competitive edge in this procurement, given the emphasis on delivering exceptional customer satisfaction and maintaining residents' safety and independence.

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Notice Information

Notice Title

Community Alarm Call Monitoring Service (AH-268) - AWARD

Notice Description

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered (and one extra care) housing schemes. Our core objective is to provide a high-quality customer-centred service that: Enables customers to sustain their tenancies and live independently for as long as possible Provides security and peace of mind for residents of our sheltered and extra care housing schemes Delivers exceptional levels of customer satisfaction. (Our corporate target is that nine out of ten of our customers recommend us to a friend or relative) The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/45e4db3b-94bb-49a5-b34a-dae64dcdba74
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20196 years ago
Submission Deadline
1 Aug 2019Expired
Future Notice Date
Not specified
Award Date
5 Nov 20196 years ago
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ALLIANCE HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
-
Postcode
BS20 7AW
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLK South West (England)
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Supplier Information

Number of Suppliers
1
Supplier Name

DEANE HELPLINE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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