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GB-St. Helens: Contract Award Notice - Telephony Services

Torus Group

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 12:30

Award Notice
Summary of the contracting process

Torus Group procured continuation of its core telephony services for its operations in the North West of England. The requirement covers SIP trunks, direct dial-in numbers (DDIs), call bundles and Microsoft Teams Direct Routing. These telecommunications services support the organisation’s voice communications, numbering, call capacity and integration of Teams with its telephony estate. The buying organisation is Torus Group, based in St Helens. The work is categorised as telecommunications services (CPV 64200000) and is delivered in the North West. This is an ongoing operational requirement rather than a one-off supply of equipment, so relevant expertise lies in managed business telephony and communications infrastructure.

The procurement has completed and the contract was awarded to CONVERGENCE GROUP (WIRELESS) NETWORKS LIMITED on 8 June 2026. The awarded value is £122,138.28. The contract runs from 15 June 2026 to 25 December 2027. The tender submission deadline was 1 June 2026. It was run as a tender for services, with one award covering the telephony requirement. The published assessment states that the opportunity was unsuitable for SMEs and voluntary, community or social enterprises. The award is active and the tender status is complete, so this procurement has moved beyond the opportunity to bid and into delivery by the selected supplier.

This award demonstrates Torus Group’s demand for managed core telephony spanning SIP trunks, DDIs, call bundles and Microsoft Teams Direct Routing. A credible future competitor would need to design, supply and support business-grade voice connectivity, manage telephone numbering and call capacity, and integrate reliably with Microsoft Teams. Operational support, service continuity, fault management and the ability to maintain several connected telephony components would be important capabilities. The requirement is assessed as unsuitable for SMEs and voluntary, community or social enterprises, indicating that the buyer expected a larger provider with established infrastructure, delivery capacity and experience supporting an organisation-wide communications service. Suppliers active in enterprise telecommunications and unified communications are therefore the closest commercial peers.

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Notice Information

Notice Title

GB-St. Helens: Contract Award Notice - Telephony Services

Notice Description

Continuation of core telephony services (SIP Trunks, DDIs, call bundles, MS Teams Direct Routing)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-463b8f0e-9894-4f71-90c7-1fa0e1e21c7e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/593b9724-1f94-4f52-806d-582f41256bc3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£122,138 £100K-£500K
Lots Value
Not specified
Awards Value
£122,138 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Jun 20264 months ago
Contract Period
15 Jun 2026 - 25 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torus Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST. HELENS
Postcode
WA9 1LD
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
St. Helens
Electoral Ward
Peasley Cross & Fingerpost
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

CONVERGENCE GROUP (WIRELESS) NETWORKS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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