Notice Information
Notice Title
HM Land Registry Contact Centre Consultancy
Notice Description
A major programme of improvement is required to deliver a consistent and efficient service that meets customers' needs. The ensuing transformation is likely to involve organisational restructuring, work-flow re-design, technology, people and process improvements. HMLR is aware that channel shift will play an important part in its mid- to long-term contact strategy, but the scope of this piece of work is primarily about the 'what?' and 'how?' of improving call handling performance. HMLR is therefore commissioning a piece of consultancy to identify and quantify the real and tangible opportunities in this area. The consultancy work will require time to be spent at the two Customer Service Centre locations in Swansea and Durham, as well as some visits to HMLR Head Office in Croydon for reporting and senior stakeholder engagement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-46e37012-e664-4516-8dff-36b7db243afe
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d10a51ea-3c46-416c-8c63-7ec97e3f9ac4
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 May 20187 years ago
- Submission Deadline
- 22 May 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 25 May 20178 years ago
- Contract Period
- 29 May 2017 - 14 Jul 2017 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HM LAND REGISTRY
- Contact Name
- A. Hardy
- Contact Email
- anne.hardy@landregistry.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NOTTINGHAM
- Postcode
- NG1 7AU
- Post Town
- Nottingham
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF1 Derbyshire and Nottinghamshire
- Small Region (ITL 3)
- TLF14 Nottingham
- Delivery Location
- Not specified
-
- Local Authority
- Nottingham
- Electoral Ward
- Castle
- Westminster Constituency
- Nottingham East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d10a51ea-3c46-416c-8c63-7ec97e3f9ac4
3rd May 2018 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/20c60cae-1448-4070-8967-1bf8c2b39730
17th May 2017 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/8ce78eb7-7656-4ea4-8e31-0f297f69bd63
HMLR Contact Centre Consultancy Invitation To Tender (ITT) -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/bbe40283-4e4b-49f6-bcea-ad9542877f47
HMLR CCC ITT - Additional Information and Summary Clarifications Q&A
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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