Tender

Engaging water customer for better consumer and business outcomes

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

21 Jun 2019 at 09:07

Tender Notice
Summary of the contracting process

The Consumer Council for Water is currently conducting a tender titled "Engaging water customer for better consumer and business outcomes" aimed at improving engagement with customers and consumers of water and sewerage services in England and Wales. This tender falls under the category of water distribution and related services and research and development consultancy services. The procurement process is at the Tender stage, with a deadline for submissions set for 5th July 2019. The contract period will commence on 1st August 2019 and conclude on 31st January 2020. The procurement method used is a limited competitive quotation, with an estimated contract value of £100,000. The areas targeted for service delivery include regions across the UK, such as the North East, London, and Wales.

This tender presents a substantial opportunity for businesses specialising in customer engagement research, particularly those that are small to medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies capable of conducting qualitative research within the water industry, and familiar with technical terminology and customer consultation processes, would be well-positioned to compete. Firms that can demonstrate innovative approaches to engaging with consumers and delivering actionable insights will likely stand out in this competitive field.

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Notice Information

Notice Title

Engaging water customer for better consumer and business outcomes

Notice Description

The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish: - what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans - what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills - how they feel that ongoing engagement for every day services fits in with engagement for business plans and what the balance should be. The research will be qualitative, as it will involve some unfamiliar and sometimes technical terminology which participants will need to be stepped through. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46f2747d-a46a-4593-8cc8-dc0025441ceb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/53670502-bca6-450c-96a3-5caf33b8200b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

73 - Research and development services and related consultancy services

CPV Codes

65100000 - Water distribution and related services

73200000 - Research and development consultancy services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jun 20196 years ago
Submission Deadline
5 Jul 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2019 - 31 Jan 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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