Award

T0012 Understanding future customers

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

26 Nov 2020 at 19:16

Summary of the contracting process

Highways England has completed a tender titled "T0012 Understanding future customers," focusing on research and consultancy services related to customer insights within the transport sector. The procurement method used was selective, conducted as a call-off from an existing framework agreement. The tender period ended on 16 October 2020, with the contract commencing on 23 November 2020 and running until 31 March 2022. The total contract value was £73,971.38, and the delivery addresses were located in London, United Kingdom.

This procurement presents significant growth opportunities for businesses specialising in research and development services, particularly in customer engagement and behaviour analysis. Companies with expertise in providing consultancy services, particularly those that are voluntary, community, and social enterprises (VCSE), will find this tender relevant. Engaging with Highways England can enhance their portfolio and reputation in delivering valuable insights that can influence future customer interaction strategies in the transport industry.

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Notice Title

T0012 Understanding future customers

Notice Description

Highways England's Customer Insight and Behaviour Change Group are seeking to set up a contract for the provision of expert services to deliver initial insight to inform our thinking about our future customers and how we might best engage with customers about the futures they expect and want.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-47dd33b4-88ef-4633-b9f3-e84871e0eed2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3bd66518-4b87-4433-829f-5d167d1c4c05
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£73,971 Under £100K
Lots Value
Not specified
Awards Value
£73,971 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Nov 20205 years ago
Submission Deadline
15 Oct 2020Expired
Future Notice Date
Not specified
Award Date
24 Nov 20205 years ago
Contract Period
23 Nov 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Not specified
Contact Email
spats2@highwaysengland.co.uk
Contact Phone
Not specified

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London

Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS JACOBS JOINT VENTURE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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