Award

Tax Credit Renewals Campaign: Proliferation Research

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

24 Oct 2017 at 14:17

Award Notice
Summary of the contracting process

The public procurement process involves HM Revenue & Customs (HMRC) as the buying organisation for the project titled "Tax Credit Renewals Campaign: Proliferation Research." This contract falls under the research and development services industry category and is located in London, England. The procurement method used was classified as "Other - N/A," with the tender period concluding on 7th September 2017. The contract totalled £23,041 and commenced on 15th September 2017, set to conclude on 30th November 2017.

This tender represents a significant opportunity for businesses specialising in market research and consultancy services, particularly small and medium enterprises (SMEs) given that the contract suitability is indicated as open for them. Companies with expertise in data analysis, customer behaviour research, and communication strategies would be particularly well-suited to compete for this type of contract, which is designed to provide insights that could enhance HMRC's engagement with its customers.

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Notice Information

Notice Title

Tax Credit Renewals Campaign: Proliferation Research

Notice Description

Assignment under the Market Research Framework MR130001. Customer-centricity is one of HMRC's core strategic principles and we seek to understand customers through data insight to better tailor and target our support to their needs. HMRC routinely sends multiple SMS reminders to customers to increase compliance but has little or no understanding of their perception. This research seeks to understand the impact of multiple reminders on customers' perception of HMRC, and potentially how this impacts their behaviour. It will also be used to inform future departmental approaches to reminder communications.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4c4fd8ec-7329-4379-98e7-c3d3cbc0da45
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2dec02f3-4b04-45d8-bb2a-4d0648253eb8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other - N/A
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£23,041 Under £100K
Lots Value
Not specified
Awards Value
£23,041 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Oct 20178 years ago
Submission Deadline
7 Sep 2017Expired
Future Notice Date
Not specified
Award Date
6 Sep 20178 years ago
Contract Period
14 Sep 2017 - 30 Nov 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Olayinka Ege
Contact Email
olayinka.ege@hmrc.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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