Award

Homes England - Customer Service Improvement

HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)

This public procurement record has 1 release in its history.

Award

15 Aug 2024 at 13:26

Award Notice
Summary of the contracting process

Homes England has undertaken a procurement process to improve their customer service, with a specific focus on handling arrears. The awarded tender titled "Homes England - Customer Service Improvement" falls under the industry category of business services, including law, marketing, consulting, recruitment, printing, and security. This process, classified as a direct award, was completed with Deloitte LLP being selected as the supplier. The awarded contract, valued at £24,000, covers the period from 1st August 2024 to 30th August 2024. Key dates include the tender period ending on 30th July 2024 and the award notice publication on 15th August 2024. The delivery region is England, within the United Kingdom.

This contract presents significant opportunities for businesses specializing in professional services, particularly those experienced in consulting and customer service strategy development. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are especially encouraged to compete for similar tenders in the future. The focus on customer service improvement and arrears management makes this a lucrative opportunity for firms with expertise in strategic planning and process optimization. Participating in such contracts can lead to stronger relationships with public sector organisations such as Homes England, opening doors for future business growth.

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Notice Information

Notice Title

Homes England - Customer Service Improvement

Notice Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling. A paper that outlines the strategy and focus areas needs to be developed covering: * Size & scale of portfolio * Arrears definitions * Visual end-end continuum for arrears * Summary level Gantt chart project summary to achieve the full end-end * Full RAID view Awarded via CCS MCF3.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4d1cae02-b65a-4d70-af77-4e72ba5446eb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/184d37cb-a60a-4a63-8187-441f9cceb612
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£24,000 Under £100K
Lots Value
Not specified
Awards Value
£24,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Aug 20241 years ago
Submission Deadline
30 Jul 2024Expired
Future Notice Date
Not specified
Award Date
30 Jul 20241 years ago
Contract Period
31 Jul 2024 - 30 Aug 2024 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOMES ENGLAND (THE NAME ADOPTED BY THE HOMES AND COMMUNITIES AGENCY)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE4 5BZ
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Arthur's Hill
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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