Award

Interim IT Service Desk Analyst

O F W A T

This public procurement record has 1 release in its history.

Award

17 Sep 2024 at 13:32

Award Notice
Summary of the contracting process

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The public procurement contract for "Interim IT Service Desk Analyst" has been awarded by the Water Services Regulation Authority (O F W A T) under the ESPO Framework 3S-22. The contract, classified under CPV code 79620000 for personnel supply services including temporary staff, was awarded through a selective procurement method, specifically a call-off from a framework agreement. The contract, valued at £26,460, commenced on 16th October 2023 and will end on 15th April 2024, covering locations in the West Midlands, United Kingdom. This process was in the award stage as of 7th October 2023, with the publication details being delayed due to extended leave and sickness.

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Notice Information

Notice Title

Interim IT Service Desk Analyst

Notice Description

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems. Key deliverables - First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels. - Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals. - New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams. - Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary. - Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work. - User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents. - Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment. - IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality. - Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions. - Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction. - Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£26,460 Under £100K
Lots Value
Not specified
Awards Value
£26,460 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20241 years ago
Submission Deadline
22 Sep 2023Expired
Future Notice Date
Not specified
Award Date
6 Oct 20232 years ago
Contract Period
15 Oct 2023 - 15 Apr 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

MORGAN HUNT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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