Award

C151878 - Work Force Management Solution

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 1 release in its history.

Award

17 Mar 2023 at 13:22

Award Notice
Summary of the contracting process

The NHS Business Services Authority has awarded a contract for a Work Force Management Solution to Verint Systems UK Ltd. The contract, valued at £1,469,795.77 GBP, falls under the category of Software package and information systems. The procurement method used was a Negotiated procedure without prior publication. The contract period is from 1st July 2023 to 30th June 2026. The tender period ended on 1st February 2023. The location for the delivery addresses includes NE15 8NY and various regions around the world.

This tender presents an opportunity for businesses involved in providing software solutions and information systems to engage with the NHS Business Services Authority. The contract aims to renew the NHSBSA's current Software as a Service subscription for a workforce management system. Businesses offering cloud hosting, support and maintenance, configuration services, and training could be well-suited to compete for this opportunity. The NHSBSA plans a full re-procurement exercise in 2024/25 for options beyond 2026.

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Notice Information

Notice Title

C151878 - Work Force Management Solution

Notice Description

The Contact Centre Strategy, transformation and change programme which underpins the NHSBSA customer contact strategy is key to the delivery of NHS critically funded services has resulted in a multi-faceted re-procurement, and programme management exercise which is a current priority for the NHSBSA. There are a number of interdependent parallel workstreams specifically relating to the phasing of procurements, contract renewals, extensions, third party upgrades to end of life systems, migration activities, de-coupling, implementing, and transitioning with additional interdependencies between applications and key systems which tie into the modernisation and change programme. This includes the Work Force Management system which Citizen Services use to manage contact centre agents work streams with the general public. The previous contract was sourced via G-Cloud and there are no further extensions to the existing contract available under these terms. To mitigate the risks of potential disruption, operational failures, and ensure there is no loss of service during the period of change, and transition and to ensure a continuation of the existing workforce management service whilst the technically complex nature of this programme of work is completed, we have renewed this service using a Direct Award under Reg 32 5(b) within the 3-year allowable term. The scope of the contract covers the renewal of the NHSBSA's current Software as a Service (SaaS) subscription for a workforce management system, which is used by NHSBSA's Citizen Services and Corporate Services directorates. The SaaS subscription covers both licencing and services. The services include but are not limited to cloud hosting; support and maintenance; configuration, customisation, and development services; training; and other associated services as may be required throughout the term. Once the NHSBSA have completed all procurements and migration activities associated with this programme of modernisation, we will have a stable baseline to determine the business needs required to inform a full re-procurement exercise. It is the NHSBSA's intention to re visit the market in 2024/25 to look at options for 2026 onwards. ............................................................................................................... Solution to manage front and back-office administration. Centralised view of incoming tasks; work prioritisation/distribution; resource management; skills management; capacity planning and end-to-end process analytics and forecasting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-54f39572-d7c2-474a-82f1-f75440d414cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c408cdd0-c47f-4867-bf61-72238a337fad
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,469,795 £1M-£10M
Lots Value
Not specified
Awards Value
£1,469,795 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Mar 20232 years ago
Submission Deadline
1 Feb 2023Expired
Future Notice Date
Not specified
Award Date
17 Mar 20232 years ago
Contract Period
30 Jun 2023 - 30 Jun 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

VERINT SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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