Award

User Research to Support Social Care Platforms Programme

ESSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

29 Apr 2021 at 16:03

Award Notice
Summary of the contracting process

Essex County Council is conducting a tender for the "User Research to Support Social Care Platforms Programme" aimed at enhancing the platforms utilised by Adult and Children's Social Care services. The procurement process is currently in the Award stage, with the contract awarded on 16 April 2021 for an amount of £63,000. The project will take place in Chelmsford, Essex, with a contract period running from 29 April 2021 to 28 June 2021. The procurement method selected for this initiative is a selective approach, specifically a call-off from a framework agreement, focusing on research services.

This tender presents significant growth opportunities for businesses that specialise in user research, especially those with experience in social care or public sector projects. Companies capable of conducting in-depth analyses of user experiences and needs will find themselves well-suited to compete for such contracts. Engaging with diverse audience groups, including service users, carers, and partner agencies, will be crucial in aligning technology solutions with actual user requirements, thereby enhancing service delivery in the social care sector.

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Notice Information

Notice Title

User Research to Support Social Care Platforms Programme

Notice Description

Essex County Council is running a Social Care Platform Programme (SCPP) focused on the future of the platforms used by Adult and Children's Social Care and other corporate teams. An internal team is working to validate and prioritise the requirements for social care and other corporate teams. To inform this work, we want to run some research to help us understand the experiences and needs of users. The audience groups that need to be considered for this discovery are: * Service users * Carers * Care providers * Partner agencies * Other public/third partner organisations. We would like to understand more about what people need, when they need it and how they're currently accessing this so that we can consider more efficient and timely ways to share information. Insights from this discovery will be used to inform the strategic approach, design and requirements for the procurement of a future social care platform. We want to deepen our understanding of the experiences of people that interact with our social care services, from residents to partner organisations. We are currently reviewing ECC's social care platforms and it is critical that our technology choices align with user needs and don't negatively impact people's experiences. At the moment, residents: * Are not clear what support is available to them * Access support late * Have to repeatedly tell us the same information * Can't easily understand their care plan. Working with the supplier, we want to deepen our understanding of user needs to explore how our platforms can better support them. We need to understand more about: * the type of social care information people need, when they want it and how they want to access it * the different channels that people currently use to access information and if this aligns to their needs and preferences * the experiences of the other audience groups listed above and what their needs are This work will help us to understand the impact that different social care platform solutions will have on users and allow us to make a more informed decision when reviewing potential platforms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-55a1d5a2-a99c-4795-a0b4-b99ee8a9db96
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5759c9c5-1525-4dbc-a75b-ce394d86aeab
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£63,000 Under £100K
Lots Value
Not specified
Awards Value
£63,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20214 years ago
Submission Deadline
8 Mar 2021Expired
Future Notice Date
Not specified
Award Date
15 Apr 20214 years ago
Contract Period
28 Apr 2021 - 28 Jun 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Andrew Beaver
Contact Email
andrew.beaver@essex.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

CYBER-DUCK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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