Award

IVR Payment System

KENT COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

24 Nov 2022 at 08:27

Award Notice
Summary of the contracting process

The Kent County Council has awarded a contract for an IVR Payment System to Key IVR Limited. The system must comply with PCI data security standards and facilitate secure card transactions over the phone. The total contract value is £60,000, with a minimum value of £58,690. The procurement method used was competitive quotation, and the contract period is from December 1, 2022, to November 30, 2025. The tender period ended on November 1, 2022. The procurement falls under the services category, and the delivery address is in ME14 1XQ, England.

This tender for an IVR Payment System from the Kent County Council provides business growth opportunities for companies specialised in software packages and information systems. Small and medium-sized enterprises (SMEs) would be well-suited to compete in this tender. The system requirements include various features such as automated payment options, secure network compliance, and multi-merchant account functions. The contract allows for individual reporting and supports multiple payment methods, making it attractive for businesses in the service industry to enhance their payment processing capabilities and service offerings.

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Notice Information

Notice Title

IVR Payment System

Notice Description

The payment card industry (PCI) has data security standards (DSS) to safeguard credit card and cardholder data against breech and other forms of unauthorised access. KCC telephony payments must be PCI compliant and therefore not record the customer card details or sensitive authentication data in the recording of the call or to the advisor. A system is required to ensure card transactions can be completed over the phone. This system must have the following requirements: * Card details are entered via the keypad by the customer and the advisor cannot see or hear the details but can still speak to the customer via an 'agent assist' solution so the advisor can guide the customer through the transaction. * Visible payment portal for advisor to see/hear if transaction successful. * Dual Tone Multi-Frequency (DTMF) call masking (changes the variable keypad tones to flat tones so they cannot be identified). * The system and network are also secure and compliant with firewall and router. * Automated payment line without the advisor where the customer can call the line and complete a payment without advisor intervention but transferable to a live advisor (if available). * Customisable values and call flow/script. * Integrates with existing account and merchant provider. * Integrates with existing telephony provider. * All major cards accepted. * Web payments. * Defined user support channel and available 24/7. * Concurrent or transactional licences (not named). * One-off set up costs defined. * Individual reporting for separate services including refunds. * Multi-merchant account function for individual services. * Email/text notification to customers. Current volumes of payments on the system are estimated to be 1036 per calendar month (average of July 2021 - June 2022 inclusive).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5a6d5dac-d8f9-4494-bb50-fba50e070994
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7863228c-916c-4b94-bfd8-f72676503c60
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
Not specified
Awards Value
£58,690 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Nov 20223 years ago
Submission Deadline
1 Nov 2022Expired
Future Notice Date
Not specified
Award Date
22 Nov 20223 years ago
Contract Period
1 Dec 2022 - 30 Nov 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KENT COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1XX
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
Not specified
Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

KEY IVR

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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