Provision of PALS & Complaints Contact Centre Service

Notice Information

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Notice Title

Provision of PALS & Complaints Contact Centre Service

Notice Description

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (PS114.066.24) and the cumulative spend to date (PS39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least PS30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-b5fd17-5e7909ee-6916-44d3-ab67-cbe3a4648a23
Publication Source: Contracts Finder
Latest Notice: https://www.contractsfinder.service.gov.uk/Notice/666f35fd-0e71-444d-ab8a-abae7429da2e
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Framework
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Other - Direct Award
Tender Suitability: SME
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value: £39,152 Under £100K
Lots Value: Not specified
Awards Value: £11,406,624 £10M-£100M
Contracts Value: Not specified

Notice Dates

Publication Date: 8 Jun 20262 weeks ago
Submission Deadline: 25 Mar 2025Expired
Future Notice Date: Not specified
Award Date: 31 Mar 20262 months ago
Contract Period: 31 Mar 2026 - 30 Sep 2029 3-4 years
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Not Specified
Awards Status: Active
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: ATTAIN HEALTH MANAGEMENT SERVICES LTD
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: CHELMSFORD
Postcode: CM1 1QH
Post Town: Chelmsford
Country: England
Major Region (ITL 1): TLH East (England)
Basic Region (ITL 2): TLH3 Essex
Small Region (ITL 3): TLH36 Heart of Essex
Delivery Location: Not specified
Local Authority: Chelmsford
Electoral Ward: Moulsham and Central
Westminster Constituency: Chelmsford

Supplier Information

Number of Suppliers: 1
Supplier Name: EAST OF ENGLAND AMBULANCE NHS TRUST - COMMERCIAL SERVICES [CALLE

Further Information

Notice Documents

https://www.contractsfinder.service.gov.uk/Notice/666f35fd-0e71-444d-ab8a-abae7429da2e
8th June 2026 - Awarded contract notice on Contracts Finder

Open Contracting Data Standard (OCDS)

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JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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