Award

PS25237 - Identifying 'what works' in supplier engagement.

DESNZ

This public procurement record has 2 releases in its history.

AwardUpdate

10 Oct 2025 at 10:19

Award Notice
Award

10 Oct 2025 at 10:16

Award Notice
Summary of the contracting process

The procurement process, managed by DESNZ, was titled "PS25237 - Identifying 'what works' in supplier engagement" and classified under research and development services. This initiative aimed to identify effective supplier engagement strategies with consumers for smart meter appointments. The procurement was concluded as an award notice with the contract awarded to Verian Group UK Ltd, starting on 10th October 2025 and ending on 31st March 2026. The procurement method used was a selective call-off from the DESNZ Behavioural Science Call-off Framework. The procurement category is services, and the process is now complete. The work will span multiple regions, including the United Kingdom, Europe, and other international regions.

This tender represents an opportunity for organisations specialising in research and consultancy services, particularly those focused on consumer engagement strategies within the utilities sector. Businesses eligible to compete included SMEs and VCSEs, offering them potential growth by contributing innovative insights and methods in supplier engagement. Companies with expertise in behavioural science and consumer interaction can leverage such contracts to expand their portfolio and enhance their reputation in the public sector. This project underscores the importance of effective communication and engagement strategies in maintaining and improving utility services.

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Notice Information

Notice Title

PS25237 - Identifying 'what works' in supplier engagement.

Notice Description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Behavioural Science Call-off Framework - RAF067/2324 - PS24030 What Works' social research project: Identifying 'what works' in supplier engagement with consumers to secure and fulfil maintenance appointments for smart meters. To be procured via the DESNZ Behavioural Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5ecc41f3-2036-4340-85ba-bcb330a8b61e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f42b2c62-1217-4116-b13a-4bb7425a1b24
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£82,794 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Oct 20254 months ago
Submission Deadline
23 Sep 2025Expired
Future Notice Date
Not specified
Award Date
2 Oct 20254 months ago
Contract Period
9 Oct 2025 - 31 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DESNZ
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

VERIAN GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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