Tender

Historic England Customer Service Provision

HISTORIC ENGLAND

This public procurement record has 1 release in its history.

Tender

22 Aug 2024 at 14:50

Tender Notice
Summary of the contracting process

Historic England has initiated a tender process for a Customer Service Provision, requiring a supplier to handle general and filtered enquiries as the first point of contact. The services are to be delivered under an open procedure, covering general enquiries from Monday to Friday between 09:00 and 17:00. This contract, classified under Cleaning and sanitation services with additional focus on Office cleaning services, will start on 2nd December 2024 and run until 31st March 2028. Potential suppliers must express their interest and download documentation by 9th September 2024, with the contract encompassing services across the United Kingdom and possibly extending globally.

This tender presents significant opportunities for SMEs in the customer service and cleaning sectors, providing a steady and substantial workload over several years. Businesses with expertise in remote customer service and handling high volumes of communications will find this contract particularly beneficial. Additionally, companies with innovative approaches to enhancing service quality, in line with Historic England’s commitment to continuous improvement, are well-suited to compete for this opportunity.

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Notice Information

Notice Title

Historic England Customer Service Provision

Notice Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1. Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Delivery Notes Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6500508d-a6d6-4984-9486-04ecfb80667a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/31cb1e37-67fd-47bd-89ad-6559707cadf2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

90900000 - Cleaning and sanitation services

90910000 - Cleaning services

90919200 - Office cleaning services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20241 years ago
Submission Deadline
9 Sep 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Dec 2024 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HISTORIC ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILTSHIRE
Postcode
SN2 2EH
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Mannington and Western
Westminster Constituency
Swindon South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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