Award

Providing a better service to the Freight and Road Haulage Industry

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

06 Jun 2018 at 18:48

Award Notice
Summary of the contracting process

Highways England is seeking to enhance services for the Freight and Road Haulage Industry through a Technical Consultancy project, as part of their ongoing Customer Service Strategy. The contract, worth £640,476, has entered the award stage, with the award granted to Arup on 5th June 2018. The contract period runs from 5th June 2018 to 4th June 2021. Interested parties should note that the tender period ended on 23rd April 2018, and the project is focused on implementing improvement themes identified through customer insights and experiences.

This tender presents significant opportunities for businesses engaged in consultancy within the transport and logistics sector. Companies that specialise in customer service improvement, research and development services, or industry-specific consultancy services would be well-suited to compete in similar future tenders. The emphasis on enhancing customer experience aligns with trends in the market, thus enabling firms with innovative solutions to effectively contribute to industry advancements and potentially secure contracts in forthcoming procurement processes.

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Notice Information

Notice Title

Providing a better service to the Freight and Road Haulage Industry

Notice Description

Highways England is looking to set up a contract for the provision of a Technical Consultancy project, in support of their Customer Service Strategy and the Customer Service Strategic Plan, which sets out our key customer service improvement themes in the coming years, as we move in to the second Road Investment Strategy period, with customer service being the second imperative. This commission will focus on one of fifteen improvement themes, all of which are driven by customer insight and describe our customer ambition for each.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£640,476 £500K-£1M
Lots Value
Not specified
Awards Value
£640,476 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jun 20187 years ago
Submission Deadline
23 Apr 2018Expired
Future Notice Date
Not specified
Award Date
4 Jun 20187 years ago
Contract Period
4 Jun 2018 - 4 Jun 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England)
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ARUP

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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