Tender

WEBCHAT

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The West Yorkshire Combined Authority is seeking proposals for a live chat solution to enhance the MetroLine contact centre, which provides public transport information across various channels. This tender, titled "WEBCHAT", falls within the software package and information systems industry category. The procurement is currently in the tender stage, with the deadline for submissions set for Monday, 8th June at 10:00 am. The contract is estimated at £90,000 and will last from 18th September 2015 to 17th September 2018, with delivery required in the Yorkshire and the Humber region.

This opportunity presents a valuable avenue for businesses looking to expand their market presence, particularly those specialising in IT services, software development, or customer support technology. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable, given the anticipated requirements for an easy-to-use live chat solution that aligns with the authority’s customer service initiatives. Companies capable of providing innovative and user-friendly software solutions will be well-positioned to compete for this contract.

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Notice Information

Notice Title

WEBCHAT

Notice Description

West Yorkshire Combined Authority (WYCA) is responsible for the MetroLine contact centre. The contact centre provides public transport information over the phone, by email, social media and is currently undertaking a 6 month trial of live chat. WYCA is looking for an easy to use live chat solution, the aim to support customers using website www.wymetro.com. Applicants should go to https://in-tendhost.co.uk/westyorkshireca/aspx/Home hover on 'Tenders' the select 'Current' and 'View Details'. There is a registration process to complete after which applicants can access the documents. The deadline for receipt of tenders is Monday 8th June 10:00am.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6734f321-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7206c26c-15e1-4e68-a7b2-d47e956f8f81
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
8 Jun 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 Sep 2015 - 17 Sep 2018 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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