Notice Information
Notice Title
Research into the effortless proposition to individual customers
Notice Description
This qualitative research will take a two stage approach to firstly understand how customers would define an effortless service, and whether this is something that they would want to experience from HMRC. Should the findings show that customers do want an effortless service, HMRC will run a second stage which will test 'effortless' concepts and prototypes with customers to understand how HMRC might be able to practically apply 'effortless' into the services that we provide.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-6a1c5123-ab61-4295-ab23-ee8149eb7c75
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1f25dae4-6963-4a3d-b85b-d024cce8873d
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- £78,335 Under £100K
- Lots Value
- Not specified
- Awards Value
- £78,335 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Sep 20196 years ago
- Submission Deadline
- 19 Jul 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Aug 20196 years ago
- Contract Period
- 28 Aug 2019 - 28 Feb 2020 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SOUTHEND-ON-SEA
- Postcode
- SS99 1AA
- Post Town
- Southend-on-Sea
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH31 Southend-on-Sea
- Delivery Location
- TLI London
-
- Local Authority
- Southend-on-Sea
- Electoral Ward
- Victoria
- Westminster Constituency
- Southend East and Rochford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1f25dae4-6963-4a3d-b85b-d024cce8873d
3rd September 2019 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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