Notice Information
Notice Title
Service Desk Software - Knowledge & Library Services
Notice Description
Re-procurement of a service desk platform with knowledge management and change management capabilities to support the National Knowledge and Library Services team.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-6aebfb41-2ad5-49c7-b7e4-a3f10661b2c0
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ae1beb49-c08c-4db9-9b79-41ebe8de5160
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Not specified
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £32,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £32,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Apr 202510 months ago
- Submission Deadline
- 30 Jan 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 26 Mar 202511 months ago
- Contract Period
- 1 Mar 2025 - 28 Feb 2026 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS ENGLAND
- Contact Name
- NHSE DDAT Commercial Team
- Contact Email
- england.commercialqueries@nhs.net
- Contact Phone
- Not specified
Buyer Location
- Locality
- LEEDS
- Postcode
- LS1 4AP
- Post Town
- Leeds
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE42 Leeds
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Leeds
- Electoral Ward
- Hunslet & Riverside
- Westminster Constituency
- Leeds South
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ae1beb49-c08c-4db9-9b79-41ebe8de5160
3rd April 2025 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/19fe07d4-676c-40d9-ba8a-576df510d301
27th March 2025 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/00fdf764-56b6-46e1-a8e8-9e5f628217d1
[REDACTED] (C337538) DD_3418908_Freshworks - NHS England - G-Cloud Amended
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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