Award

Replacement IT Service Management (ITSM) System

CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

31 Mar 2026 at 10:00

Award Notice
Summary of the contracting process

The City of Bradford Metropolitan District Council has concluded the award stage of its tender process for a "Replacement IT Service Management (ITSM) System." This procurement falls under the IT services category, encompassing consulting, software development, and support. The tender process was conducted under the Crown Commercial Services Back Office Software 2 (BOS2) RM6285 framework, with Softcat Plc selected as the provider. The contract was awarded on 24th March 2026 and commences on 1st April 2026, running until 31st March 2031, with potential extensions that could extend the contract to a maximum of ten years. The procurement targets a wide geographic reach, including the UK, British Overseas Territories, and potentially further afield.

This tender offers substantial opportunities for businesses specialising in IT services, particularly those with expertise in cloud-hosted systems and innovative technological solutions. Companies positioned to enhance IT service management, can leverage this project to expand their governmental client base and influence in the public sector. Additionally, businesses that also have capabilities in Customer Relationship Management (CRM) systems and document management solutions may find further opportunities, as the scope has the potential to extend based on demonstrated capabilities. Suitability for SMEs and VCSEs is noted, expanding the potential bidder pool and promoting inclusive participation in public procurement.

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Notice Information

Notice Title

Replacement IT Service Management (ITSM) System

Notice Description

The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview information about the current IT infrastructure, services, and support, including any standards/policies/technical requirements. This will allow bidders to gain an understanding to ensure appropriateness of their solution(s) and enable them to provide an accurate pricing for the implementation and running of their services. Addendum B outlines potential future requirements for a Customer Relationship Management (CRM) system, Customer Portal, and Electronic Document Management (EDM) solution. Should the selected ITSM solution demonstrate the capability to meet these requirements, the Council reserves the right, at its sole discretion, to extend the scope of this contract to include some or all of these components. The initial contract term is expected to be five (5) years, with the possibility of extension for up to two (2) additional periods of 24 months each and a further period of 12 months. This allows for a maximum potential contract duration of ten (10) years. During any extension periods, the Council retains the right to modify the scope of support requirements as necessary. This procurement is being run as a Further Competition under the Crown Commercial Services Back Office Software 2 (BOS2) RM6285 framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6bc2303a-28d6-4b3c-a14e-1ecc5ac43871
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e53f24d-da91-4ea1-ada5-9486f39efa14
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,400,000 £1M-£10M
Lots Value
Not specified
Awards Value
£897,100 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20264 days ago
Submission Deadline
23 Jan 2026Expired
Future Notice Date
Not specified
Award Date
24 Mar 20261 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 1HX
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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