Award

24hr Telephone and Online Support

PORCHLIGHT

This public procurement record has 1 release in its history.

Award

20 Mar 2023 at 11:09

Award Notice
Summary of the contracting process

The buying organisation, Porchlight, is conducting a procurement process for a 24hr Telephone and Online Support service in the Health and social work services industry category. The procurement stage is in the award phase, with a contract value of £241,920.30 in GBP. The procurement method used is a Negotiated procedure without prior publication (above threshold), with a tender period ending on December 9, 2022, and a contract period starting on April 1, 2023, and ending on March 31, 2024. The service delivery addresses are located in the South East region of the United Kingdom.

This tender for the 24hr Telephone and Online Support service presents business growth opportunities for suppliers, especially SMEs and VCSEs. Businesses in the health and social work services sector are well-suited to compete for this contract. With a contract period extending to March 2028, successful bidders can establish long-term relationships with Porchlight and enhance their service provision experience within the targeted region. The competitive procurement process allows for the expansion and diversification of business operations and contributes to the growth of the supplier base in the identified industry category.

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Notice Information

Notice Title

24hr Telephone and Online Support

Notice Description

The 24/7 telephone and online support service for the Kent and Medway population, offers information and support to people experiencing wellbeing and mental health distress. The service is marketed via links from the various health and social care partner websites and there has been a sustained "Release the Pressure" media campaign. The lines are to be operated 24 hours including weekends and bank holidays. The current delivery of the telephone and online support service is executed through a specific telephone number which the vulnerable users of these services are familiar with and on which they rely to receive these services. This number is owned by the current provider. The service was varied into Live Well Kent and Medway (LWKM) in 2018 and managed by LWKM strategic partner Shaw Trust. During procurement of LWKM the management of the service has been awarded to Porchlight. Porchlight intend to procure the service through a competitive process during this award period for the remainder of the LWKM contract (to March 2026 with an option to extend to March 2028). However to effectively run this procurement exercise time is needed to avoid disruption, maintain continuity and procure with the full information available. It is therefore essential that the current economic operator continues to provide these services on a short-term basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6f7aaa76-9417-481a-b809-52dd6f4e1ca1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ef1ac0c-c497-451a-a1fa-9bc39f0e6b11
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£241,920 £100K-£500K
Lots Value
Not specified
Awards Value
£241,920 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Mar 20232 years ago
Submission Deadline
9 Dec 2022Expired
Future Notice Date
Not specified
Award Date
10 Feb 20233 years ago
Contract Period
31 Mar 2023 - 31 Mar 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PORCHLIGHT
Contact Name
Not specified
Contact Email
lwkm@porchlight.org.uk
Contact Phone
Not specified

Buyer Location

Locality
CANTERBURY
Postcode
CT1 2UA
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ South East (England)
Local Authority
Canterbury
Electoral Ward
Westgate
Westminster Constituency
Canterbury

Supplier Information

Number of Suppliers
1
Supplier Name

MENTAL HEALTH MATTERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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