Tender

Provision of IT & Digital Managed Services

AVON FIRE & RESCUE SERVICE

This public procurement record has 1 release in its history.

Tender

21 Oct 2022 at 17:34

Tender Notice
Summary of the contracting process

The Avon Fire Authority is looking for a Managed Service Provider to deliver IT & Digital Managed Services. This opportunity, with a total value of £4,000,000, is open for tender until November 21, 2022. The successful provider will support all staff with technical assistance, operate a helpdesk, provide out-of-hours support, and offer strategic advice on IT matters.

This tender presents a significant opportunity for businesses specializing in Information Technology services to engage with the public sector. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The Avon Fire & Rescue Service, located in Bristol, is the buying organization for this procurement process, which has reached the tender stage.

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Notice Information

Notice Title

Provision of IT & Digital Managed Services

Notice Description

Avon Fire Authority ('Authority') is seeking a managed service provider that will work with them to provide a functional, modern, reliable, available, stable, consistent, and cost-effective IT service. We also require a provider that will work with us to develop new solutions to assist with our digital transformation programme and ensure we are an organisation that is fit for the future and continually evolving. We are seeking a Managed Service Provider who will relish the opportunity to work with us to achieve our digital ambitions to improve our service both internally and to the wider community. We require a contractor who will work in partnership with us to provide the following: * A helpdesk and technical support for all staff, in all AF&RS locations, including equipment on operational vehicles. There is also a requirement to assist and support staff with remote and home working. * Out of core hours support for emergency fault resolution, major incident resolution and management. Noting that as an emergency service 24/7, availability is crucial. * Specialist strategic and technical advice on all IT related matters, including information security. * Provision of development services including identifying opportunities for and deliver improvements to IT and business processes, workflows, automate repetitive tasks and minimise the risks of errors. * Provide technical input and expertise into the development of AF&RS's IT Strategy (noting that the IT Strategy is owned by the client side team). * Supporting significant projects and organisational changes taking place that may involve the IT provision within AF&RS. * An onsite presence (during core hours as defined later in this document but not out of hours) at Service Headquarters for the distribution of IT and mobile phone assets, on-site support to Fire Authority elected members, and at Fire Authority meetings.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6f8c9c35-c07d-4bed-91bb-e543268dd96b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2acf9d65-b523-4e42-a279-2277f43ad19c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20223 years ago
Submission Deadline
21 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Nov 2022 - 23 Nov 2022 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AVON FIRE & RESCUE SERVICE
Contact Name
Tanya Nathan
Contact Email
tanya.nathan@avonfire.gov.uk
Contact Phone
+44 1179262061

Buyer Location

Locality
BRISTOL
Postcode
BS20 8JJ
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
Not specified
Local Authority
North Somerset
Electoral Ward
Portishead West
Westminster Constituency
North Somerset

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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