Award

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales

O F W A T

This public procurement record has 1 release in its history.

Award

06 Oct 2022 at 13:23

Award Notice
Summary of the contracting process

The award has been made for the procurement titled "Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales". The buying organisation, Ofwat, in collaboration with the Consumer Council for Water, aims to understand customers' experiences of sewer flooding incidents. The procurement method used was selective, involving a call-off from a dynamic purchasing system. The contract value is £54,500 GBP, and the contract period runs from 20th December 2021 to 31st March 2022.

This tender presents an opportunity for businesses in the market research services industry to engage with Ofwat and CCW to conduct qualitative research on sewer flooding incidents. Small and medium-sized enterprises (SMEs) that specialise in market research are well-suited to compete for this contract. Businesses located in the West Midlands and London regions of the United Kingdom would find this tender particularly relevant. The contract was awarded to BritainThinks (CM Monitor) Ltd, demonstrating a chance for similar service providers to engage in future collaborations with public sector organisations like Ofwat.

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Notice Information

Notice Title

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales

Notice Description

Ofwat and CCW are working together on this project to gain a better understanding of customers' experiences of sewer flooding in homes and/or gardens. Regulation of this focuses primarily on preventing sewer flooding from taking place. But it is also important to understand the service customers receive when it does occur. This contract is for qualitative research with household water customers who have experienced sewer flooding. The objectives of the research are: * Set out the range of experiences household customers face when they experience a sewer flooding incident - covering short, medium and longer term (depending on length of time between incident and interview). * Examine the responses of wastewater companies to sewer flooding incidents, looking at differences by type of sewer flooding incident and across companies. * Understand the responses of other companies to sewer flooding incidents (e.g. insurance companies) and the role of wastewater companies in this context. * Consider the levels of customer satisfaction in relation to company responses to sewer flooding incidents, and the reasons for this. * Identify good and bad practice. Approach: We expect the research to include: 1. Depth interviews with customers who have experienced sewer flooding in their home. * These interviews may be one-to-one depths or paired depths - depending on the circumstances and preferences of the household. * The interviews may be online or by telephone. * The interviews should include people with a mix of sewer flooding experiences (such as internal/external, single incident/multiple incident, mix of severity). 2. Online focus groups with some of the participants in the depth interviews: bringing together participants to consider good practice. Scope: The research must consider: * The human impact of sewer flooding on the household: what happened, the scale of the incident, the disruption caused, the impact on individuals in the household. * Response of, and interaction with, companies: which companies were involved in the incident; what was the role of the wastewater company, including: o How responsive was the company o What did the company do / what was the quality of the clean up o How well did the company communicate at different stages (e.g. when the incident first happened, and longer-term). * Whether the sewer flooding has been resolved, including measures that have been put in place to prevent repeat episodes, concerns that repeat incidences may take place. * The cost of sewer flooding incidents, including: who covered the costs (e.g. insurance); was any compensation received from the wastewater company; what was the financial costs for the household. * Overall, level of satisfaction with companies' responses to incidents and an understanding of what good practice looks like for such incidents. It should also consider any further relevant areas that will help Ofwat and CCW achieve our objectives. Apply using MyTenders portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6fe70959-0b87-41da-b23a-af7ce80fe86e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/496dc99f-29f8-4761-ac2b-bd54b3a16957
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£54,500 Under £100K
Lots Value
Not specified
Awards Value
£54,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20223 years ago
Submission Deadline
10 Dec 2021Expired
Future Notice Date
Not specified
Award Date
4 Jan 20224 years ago
Contract Period
5 Jan 2022 - 31 Mar 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

BRITAINTHINKS (CM MONITOR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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