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Full-Stack Observability Platform IT Management Software (Solarwinds)

Maritime & Coastguard Agency

This public procurement record has 1 release in its history.

Award

24 Jul 2026 at 10:48

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency is procuring premium support for a SolarWinds full-stack observability platform and related IT management software. The service provides an extensive technology environment, automated configuration controls and real-time performance monitoring through a common tool. This is a systems and support service, covering the Agency’s operational technology management needs rather than the supply of standalone hardware. Delivery is intended to support activity in the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and other locations worldwide. The requirement is suitable for small and medium-sized enterprises. It may therefore suit software support providers, observability specialists, managed service providers and IT operations companies with experience supporting SolarWinds environments across geographically distributed organisations.

The procurement has been completed and awarded following a selective call-off from a framework agreement. The contract was awarded to PHOENIX SOFTWARE LIMITED on 18 May 2026 for £639,477.22 including the stated currency of GBP. The contract period runs from 22 May 2026 to 21 May 2030. The tender submission deadline was 1 May 2026 at 11:00. The award is active and covers one requirement rather than separately awarded lots. Evaluation was conducted through the framework call-off process for system and support services. The buyer is the Maritime and Coastguard Agency, based in Southampton. The selected supplier is a large organisation, while the requirement itself was identified as suitable for SMEs.

This award demonstrates sustained public-sector demand for enterprise observability and IT management support within a maritime and coastguard environment. A credible competitor for a future requirement would need to support SolarWinds or comparable full-stack monitoring platforms, maintain complex technology environments and provide dependable premium-level technical support. Relevant capability includes automated configuration control, real-time performance monitoring, systems integration, incident response and ongoing service management across multiple locations. Providers should be able to operate as a common, coordinated support function rather than delivering isolated tools, and should understand the operational importance of reliable monitoring for a public safety organisation. Framework access or experience delivering framework call-offs would also be commercially relevant, as would the capacity to support a large, geographically distributed customer.

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Notice Information

Notice Title

Full-Stack Observability Platform IT Management Software (Solarwinds)

Notice Description

SolarWinds premium support contract which provides the MCA with an extensive technology environment and provides a common tool for the provision of automated configuration controls and real time performance monitoring.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-71245113-7b68-4d43-9ba4-4173a7431a02
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5c54fdf8-0bfe-431e-ba42-b9fe2c824c7e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£639,477 £500K-£1M
Lots Value
Not specified
Awards Value
£639,477 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 May 20264 months ago
Contract Period
22 May 2026 - 21 May 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Maritime & Coastguard Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

Phoenix Software

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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