Award

T0172 Highview customer survey continuation - step 2

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

07 Sep 2021 at 11:18

Award Notice
Summary of the contracting process

The procurement process for the contract titled "T0172 Highview customer survey continuation - step 2" has been completed, managed by Highways England, a key player in the road management sector based in Birmingham, England. This contract, categorised under research and development services, was awarded on 6th September 2021, with a total value of £199,951.86. The contract will run from 1st October 2021 to 31st May 2022. This project involves conducting an extensive online survey with an annual sample size of at least 21,000 to gauge customer experiences on roads, requiring a minimum of 300 responses monthly from various regions.

This tender presents significant opportunities for businesses looking to expand in the research and consultancy sectors, particularly those that specialise in surveying, data analysis, and reporting. Small and medium-sized enterprises (SMEs) with expertise in online surveys and customer feedback mechanisms would be well-suited to compete for similar contracts, especially those engaged in developing analytical tools that can transform raw data into insightful visual reports for project stakeholders.

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Notice Information

Notice Title

T0172 Highview customer survey continuation - step 2

Notice Description

An online survey with a sample size of a minimum of 21,000 per year. As we would require monthly outputs this would equate to approximately 300 responses per Highways England Region (of which we have 6) per month. (SE and M25 are considered as one region) The survey will be focused on people who use our roads and the survey will continue to look to positively influence the customer service plan commitments. The survey will provide information for a range of users within the business (SES, Ops, MP, Comms) and be used as a feedback mechinism of SRN users (including drivers, riders, passengers and professional drivers). The service provided will comprise of the following: - 15-20 minute monthly online survey with core and flexible questions on journey experiences for the latest journey of c1750 respondents. - Questionnaire review and updating - Raw data to create Power BI dasboards to make the data more visual for project teams/internal customers. The data feeds in various project and Exec reports - Monthly reporting of key indicators and one "topic of interest per month" - Additional Ad-hoc analysis as required

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7447677f-c26c-4170-9a59-2a43cd46830a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a2cd9831-172f-449e-bc63-d8ab463cb964
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£199,951 £100K-£500K
Lots Value
Not specified
Awards Value
£199,951 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20214 years ago
Submission Deadline
26 Aug 2021Expired
Future Notice Date
Not specified
Award Date
5 Sep 20214 years ago
Contract Period
30 Sep 2021 - 31 May 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS JACOBS JOINT VENTURE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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