Tender

Wraparound support for test and trace

ONESOURCE

This public procurement record has 1 release in its history.

Tender

24 Aug 2020 at 16:29

Tender Notice
Summary of the contracting process

The London Borough of Newham is seeking tenders for a project titled "Wraparound support for test and trace," aimed at providing essential support to residents during the ongoing impact of the COVID-19 pandemic. This tender, classified under helpdesk and support services, is currently in the tender stage and must be submitted by 2nd September 2020. The successful contract will commence on 14th September 2020 and is expected to last until 13th September 2021. The procurement method employed is an open procedure below the threshold, highlighting the authority's commitment to inclusivity in the bidding process.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in health and support services, particularly those familiar with managing helplines and community outreach. Businesses that focus on delivering essential guidance, assistance with testing, and resources for isolation would be well-positioned to compete effectively. Engaging in this contract could enable service providers to expand their operational reach and strengthen partnerships within the local community, fostering long-term growth and resilience.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Wraparound support for test and trace

Notice Description

As we (London Borough of Newham) move from the #HelpNewham provision to Well Newham it is essential to provide support for residents throughout the ongoing impact of the pandemic on a range of issues from getting tested for COVID-19 to accessing food while isolating. In addition, much of the LBN workforce which was redeployed to facilitate #HelpNewham have returned to their usual roles. Moving from #HelpNewham as an emergency response to a 'new normal'- Well Newham, is not about council-delivery or council top-down agenda setting, but is very much grounded in partnership, collaboration and facilitation with all parts of the system playing different but critical and complimentary roles. Therefore, it was decided that the support provided to residents should be offered through a helpline separate to the LBN Customer Service team to ensure sustainability and a connection with the voluntary sector organisations that provide much needed support to residents both during the pandemic and before. In order to implement the COVID Helpline quickly, a prototype service was set up in partnership with Community Links and The Renewal Programme for 8 weeks from w/c 13 July 2020. The support provided is both to related to the immediate impact of COVID-19 as well as root causes (e.g. low income affecting access to food). The COVID Helpline serves as a hub to support residents during the pandemic. The COVID Helpline plays a role in the management of COVID-19 in the borough. It will assist residents with accessing testing and test results, support to isolate, and guidance on best practice to stay safe during the pandemic. Furthermore, the Helpline provides support in multiple languages and offers an alternative, local source of information that is not a Government service or requires online access, which will enable more residents to engage and access the necessary information to stay safe. The Helpline is supported by the LBN Public Health team to ensure the guidance they provide is fully up to date and correct. The call handlers are provided with a detailed handbook of guidance / advice, created by the LBN Public Health team, which is updated weekly (as necessary).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-746d77cc-4351-45ed-a83f-d20dfd1c5508
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fa89be0d-ccfc-4311-b9c4-a76ea78c0f05
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

CPV Codes

72253000 - Helpdesk and support services

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20205 years ago
Submission Deadline
2 Sep 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Sep 2020 - 13 Sep 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ONESOURCE
Contact Name
Not specified
Contact Email
munir.hussainpatel@newham.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E16 2QU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Royal Albert
Westminster Constituency
West Ham and Beckton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-746d77cc-4351-45ed-a83f-d20dfd1c5508-2020-08-24T17:29:57+01:00",
    "date": "2020-08-24T17:29:57+01:00",
    "ocid": "ocds-b5fd17-746d77cc-4351-45ed-a83f-d20dfd1c5508",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_248230/882462",
        "title": "Wraparound support for test and trace",
        "description": "As we (London Borough of Newham) move from the #HelpNewham provision to Well Newham it is essential to provide support for residents throughout the ongoing impact of the pandemic on a range of issues from getting tested for COVID-19 to accessing food while isolating. In addition, much of the LBN workforce which was redeployed to facilitate #HelpNewham have returned to their usual roles. Moving from #HelpNewham as an emergency response to a 'new normal'- Well Newham, is not about council-delivery or council top-down agenda setting, but is very much grounded in partnership, collaboration and facilitation with all parts of the system playing different but critical and complimentary roles. Therefore, it was decided that the support provided to residents should be offered through a helpline separate to the LBN Customer Service team to ensure sustainability and a connection with the voluntary sector organisations that provide much needed support to residents both during the pandemic and before. In order to implement the COVID Helpline quickly, a prototype service was set up in partnership with Community Links and The Renewal Programme for 8 weeks from w/c 13 July 2020. The support provided is both to related to the immediate impact of COVID-19 as well as root causes (e.g. low income affecting access to food). The COVID Helpline serves as a hub to support residents during the pandemic. The COVID Helpline plays a role in the management of COVID-19 in the borough. It will assist residents with accessing testing and test results, support to isolate, and guidance on best practice to stay safe during the pandemic. Furthermore, the Helpline provides support in multiple languages and offers an alternative, local source of information that is not a Government service or requires online access, which will enable more residents to engage and access the necessary information to stay safe. The Helpline is supported by the LBN Public Health team to ensure the guidance they provide is fully up to date and correct. The call handlers are provided with a detailed handbook of guidance / advice, created by the LBN Public Health team, which is updated weekly (as necessary).",
        "datePublished": "2020-08-24T17:29:57+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72253000",
            "description": "Helpdesk and support services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "85100000",
                "description": "Health services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E16 2QU"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2020-09-02T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-09-14T00:00:00+01:00",
            "endDate": "2021-09-13T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/fa89be0d-ccfc-4311-b9c4-a76ea78c0f05",
                "datePublished": "2020-08-24T17:29:57+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Capital Esourcing",
                "url": "http://www.capitalesourcing.com"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-42371",
            "name": "oneSource",
            "identifier": {
                "legalName": "oneSource"
            },
            "address": {
                "streetAddress": "1000 Dockside Road",
                "locality": "London",
                "postalCode": "E16 2QU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Munir.HussainPatel@newham.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-42371",
        "name": "oneSource"
    }
}