Award

T0278 Improving our freight customer service

HIGHWAYS ENGLAND

This public procurement record has 2 releases in its history.

AwardUpdate

28 Mar 2022 at 16:27

Award Notice
Award

28 Mar 2022 at 16:27

Award Notice
Summary of the contracting process

The procurement process titled "T0278 Improving our freight customer service" is being conducted by Highways England, located in Birmingham, England. This tender falls under the category of research and development services and related consultancy services, with a total contract value of £68,616.12. The procurement is at the Award stage, having been formally awarded on 28 March 2022. The contract period is set to run from 28 March 2022 to 31 May 2025, following a selective procurement method, which involved a call-off from a framework agreement. The tender period closed on 16 February 2022.

This project represents significant opportunities for businesses in the consultancy and research sectors, particularly those with expertise in freight services and performance analysis. Companies specialising in transport consultancy, logistics, and customer service improvement could greatly benefit from this tender, especially those classified as voluntary community and social enterprises (VCSE) which are suitable for this contract. Engaging in this procurement can pave the way for deeper involvement in public sector projects, enhancing credibility and fostering long-term partnerships within the freight industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

T0278 Improving our freight customer service

Notice Description

This project is being commissioned to provide insight into freight industry. The project will provide a benchmark and allow NH to measure insight and therefore better respond to performance results. The task will identify activities where there is limited detail and provide a clear indication of where NH should focus activities on. The project will fit into the wider freight programme of works particularly around Transport Focus's survey results and the outputs of the professional driver panel.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£68,616 Under £100K
Lots Value
Not specified
Awards Value
£68,616 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Mar 20223 years ago
Submission Deadline
16 Feb 2022Expired
Future Notice Date
Not specified
Award Date
27 Mar 20223 years ago
Contract Period
27 Mar 2022 - 31 May 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B1 1RN
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS JACOBS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6-2022-03-28T17:27:30+01:00",
    "date": "2022-03-28T17:27:30+01:00",
    "ocid": "ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_245246/1056152",
        "title": "T0278 Improving our freight customer service",
        "description": "This project is being commissioned to provide insight into freight industry. The project will provide a benchmark and allow NH to measure insight and therefore better respond to performance results. The task will identify activities where there is limited detail and provide a clear indication of where NH should focus activities on. The project will fit into the wider freight programme of works particularly around Transport Focus's survey results and the outputs of the professional driver panel.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 68616.12,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-02-16T19:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-03-28T00:00:00+01:00",
            "endDate": "2025-05-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-79964",
            "name": "Highways England",
            "identifier": {
                "legalName": "Highways England"
            },
            "address": {
                "streetAddress": "The Cube",
                "locality": "Birmingham",
                "postalCode": "B1 1RN",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "SPATS2@HIGHWAYSENGLAND.CO.UK"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-100945",
            "name": "Atkins Jacobs",
            "identifier": {
                "legalName": "Atkins Jacobs"
            },
            "address": {
                "streetAddress": "London"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-CFS-79964",
        "name": "Highways England"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6-1",
            "status": "active",
            "date": "2022-03-28T00:00:00+01:00",
            "datePublished": "2022-03-28T17:27:02+01:00",
            "value": {
                "amount": 68616.12,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-100945",
                    "name": "Atkins Jacobs"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-03-28T00:00:00+01:00",
                "endDate": "2025-05-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46",
                    "datePublished": "2022-03-28T17:27:02+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2022-03-28T17:27:30+01:00"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f7709b87-e05c-4857-852e-0d06da54df4f",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}