Award

CS22572 Customer Services Advisor

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

19 Dec 2022 at 15:45

Summary of the contracting process

The UK Shared Business Services Limited has awarded a contract for the provision of a Customer Services Advisor under the framework agreement CCS RM6160. The contract value is £11,240.4 GBP, with a contract period starting on December 9, 2022, and ending on March 31, 2023. The procurement method used was selective, calling off from a framework agreement. The buyer organization is located in SWINDON, England, and the procurement stage is currently in the Award phase, with the contract awarded on November 18, 2022.

This tender provides an opportunity for businesses, particularly those involved in supplying personnel services, to explore contracting opportunities with the UK Shared Business Services Limited. Small and medium-sized enterprises are well-suited for this opportunity. The contract period offers a defined timeframe for delivery, allowing interested businesses to plan their resources effectively. Potential suppliers can review the awarded contract notice on Contracts Finder for further details and consider engaging with the buyer through the provided contact information for future collaboration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

CS22572 Customer Services Advisor

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services have a requirement to bring in a Customer Services Advisor. This has been sourced via direct award against CCS RM6160 Non Clinical Temporary and Fixed Term Staff Framework.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8535626c-08b5-4027-a1b3-c63ba35baa92
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e602ca80-8905-4c7c-931c-9657ed84b736
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£11,240 Under £100K
Lots Value
Not specified
Awards Value
£11,240 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20223 years ago
Submission Deadline
18 Nov 2022Expired
Future Notice Date
Not specified
Award Date
18 Nov 20223 years ago
Contract Period
9 Dec 2022 - 31 Mar 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified

Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

HAYS SPECIALIST RECRUITMENT

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-8535626c-08b5-4027-a1b3-c63ba35baa92-2022-12-19T15:45:34Z",
    "date": "2022-12-19T15:45:34Z",
    "ocid": "ocds-b5fd17-8535626c-08b5-4027-a1b3-c63ba35baa92",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "UKSBS CS22572 Customer Services Advisor",
        "title": "CS22572 Customer Services Advisor",
        "description": "***Please note this is an award notice, not a call for competition*** UK Shared Business Services have a requirement to bring in a Customer Services Advisor. This has been sourced via direct award against CCS RM6160 Non Clinical Temporary and Fixed Term Staff Framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79620000",
            "description": "Supply services of personnel including temporary staff"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 11240.4,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-11-18T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-12-09T00:00:00Z",
            "endDate": "2023-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/dXGP288m",
            "name": "UK SHARED BUSINESS SERVICES LIMITED",
            "identifier": {
                "legalName": "UK SHARED BUSINESS SERVICES LIMITED",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/dXGP288m"
            },
            "address": {
                "streetAddress": "Polaris House,North Star Avenue",
                "locality": "SWINDON",
                "postalCode": "SN21FF",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "David Gatehouse",
                "email": "CoreServices@uksbs.co.uk",
                "telephone": "07749434921"
            },
            "details": {
                "url": "http://www.uksbs.co.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-00975677",
            "name": "HAYS SPECIALIST RECRUITMENT LIMITED",
            "identifier": {
                "legalName": "HAYS SPECIALIST RECRUITMENT LIMITED",
                "scheme": "GB-COH",
                "id": "00975677"
            },
            "address": {
                "streetAddress": "4th Floor 20 Triton Street, London, United Kingdom, NW1 3BF"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/dXGP288m",
        "name": "UK SHARED BUSINESS SERVICES LIMITED"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-8535626c-08b5-4027-a1b3-c63ba35baa92-1",
            "status": "active",
            "date": "2022-11-18T00:00:00Z",
            "datePublished": "2022-12-19T15:45:34Z",
            "value": {
                "amount": 11240.4,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-00975677",
                    "name": "HAYS SPECIALIST RECRUITMENT LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-12-09T00:00:00Z",
                "endDate": "2023-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e602ca80-8905-4c7c-931c-9657ed84b736",
                    "datePublished": "2022-12-19T15:45:34Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7278a9ce-470f-4c55-9c10-8f863e6dd337",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}