Tender

Legal Family Support Service

DEPARTMENT FOR EDUCATION

This public procurement record has 2 releases in its history.

TenderAmendment

22 Jun 2018 at 12:18

Tender Notice
Tender

22 Jun 2018 at 12:16

Tender Notice
Summary of the contracting process

The Department For Education is procuring a “Legal Family Support Service” aimed at providing impartial advice on family, child, and education law. This contract, valued at £501,000, is classified under the education and training services category and will serve various regions across the United Kingdom, including London, the North East, and the South West. The procurement method is an open procedure, and the tender period extends until 23rd July 2018, with the contract scheduled to commence on 1st October 2018 and conclude by 31st March 2020.

This tender presents a significant opportunity for businesses specialising in legal advisory services, particularly those that can deliver services digitally or via telephony. Companies that excel in providing tailored support and guidance, especially to families engaged with statutory children's services, would be particularly well-suited to compete for this contract. Additionally, small and medium enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) are encouraged to participate, allowing a variety of service providers to contribute to enhancing family support systems across the country.

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Notice Information

Notice Title

Legal Family Support Service

Notice Description

The department wants to ensure that families receive, via internet or telephony, impartial, expert advice on family, child or education law. The provision of such advice and support benefits both children and their families by helping to prevent the avoidable escalation of issues; and by improving engagement of and experience with statutory children's services. The department is looking to procure a service that provides: * information and guidance to users to enable them to resolve issues at the earliest possible stage, * creating more positive interactions for users, and enhancing the likelihood of positive outcomes; * independent, impartial, up to date, personalised and specialist advice on issues of child and family law and how to access support; * effective information and sign posting to families to sources if support; and * effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding. Additional information: The department is looking to procure a service that provides: * information and guidance to users to enable them to resolve issues at the earliest possible stage, creating more positive interactions for users, and enhancing the likelihood of positive outcomes; * independent, impartial, up to date, personalised and specialist advice on issues of child and family law and how to access support; * effective information and signposting to families to sources of support; * effective outcomes, whilst enhancing long term sustainability for families, making them less dependent upon central funding; * support for harder-to-reach groups who might be less likely or less aware of their entitlement to these services. The service will identify these groups and have plans in place to address and overcome barriers and issues; and * a service which engages local authorities (England) and remind them of their responsibilities to promote and provide advice to families. The service must also: * offer a strong digital presence that allows, wherever possible, individuals and families to 'self-serve'; * be delivered online and/or through telephony; * be staffed by appropriately trained staff with an advocacy level 3 and who keep up to date with legislative changes and topical issues that impact on local services; and * allow users to be signposted to the right agencies (including statutory services) according to their needs;

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-89372a7f-a634-4e14-a45b-7bd163162a93
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/996dfaf7-c49f-406e-9180-2941ed2cc75c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£501,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jun 20187 years ago
Submission Deadline
23 Jul 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2018 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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