Award

Provision and Maintenance of Blue Jeans Conference System

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Award

10 Mar 2020 at 12:39

Award Notice
Summary of the contracting process

The Water Services Regulation Authority (Ofwat) is seeking to procure the Provision and Maintenance of the Blue Jeans Conference System, classified under general management consultancy services. This contract will provide essential hardware and software along with maintenance services for video conferencing. The procurement process is at the Award stage, with the contract period commencing from 1st October 2018 and concluding on 30th September 2021. The total contract value is £153,606, and it was awarded on 28th September 2018, following a direct procurement method through a single tender action.

This tender offers significant opportunities for businesses specialising in video conferencing solutions, IT services, and technical support. Companies that provide hardware and software installation, maintenance, and user support would be well-positioned to benefit from this procurement. With Ofwat's commitment to high security and efficient incident management, firms with proven expertise in delivering robust support services and innovative conferencing technology can leverage this contract to expand their market presence and service offerings in the public sector.

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Notice Information

Notice Title

Provision and Maintenance of Blue Jeans Conference System

Notice Description

The provision of both hardware and software for the Blue Jeans Video Conferencing System including maintenance during the contract period.This includes Service Transition, 257 User Licences and 8 Room Licences. Blue Jeans Core Services - Room Based Licence Service An individual room based service allows the Authority to provision or assign up to the number of individual room hosts licensed to a specfic conference or other room or meeting space (Conference Room) each Conference Room provisioned with an individual room host video conferences during the term. The Supplier (through SCC) will: Provide the Authority with a link to download the tablet application for ios or Android tablets for room placement. Provide credentials and instructions for setup and usage of the tablet application Provide licences for every room (up to a maximum of 8) from which a user wants to host or join a video conference and has a valid licence for. SCC Core Services - Service Desk - A Video Network Operation Centre (VNOC) Service Desk, fully accredited to ISO270001, (Information Security) accredited response to incidents are as detailed under performance management The Supplier will ensure SCC: Log all calls raised by the Authority's helpdesk relating to software failures or performance issues(incidents) on SCC's inicident management system and perform the follwing activities; Advise The Authority's helpdesk of the inicident number, this number will be used as a point of reference for both parties when communicating futher about the incident Forward the incident to the appropriate resolver group, and coordinate the delivery of the Services Record, track and update accepted incidents within SCC incident management tool .Update the Authority's helpdesk via agreed methods with incident updates.Advise the Authority's helpdesk of inicident status, resolution / exception and closure. For avoidance of doubt the incident logging procedure, call process, and frequency of communications between the SCC Service Desk and The Authority helpdesk.In the event SCC determines that the cause of the incident does relate to the software, or is a result of any of the exclusions detailed in this Agreement, close incident and return to the Authority for resolution Third Party Services - ScanSource iCare Package The iCare package provided by Scansource includes umlimited telephone support between 09:00 and 17:30 Monday to Friday (excluding UK public holidays) and a parts replacement service. Scansource will:Provide technical support via telephone If hardware failure has been diagnosed, raise an advance parts replacement ticket for components to be sent to the nominated Authority address. If a swap out ticket is logged before 2:00pm all reasonable endeavours will be made to ensure the replacement components will be shipped the same working day - subject to stock availability, local pickups restrictions and delays caused by factors for which ScanSource is not accountable. Additional information: For Further Information,please contact procurement@ofwat.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8d3e2a11-3022-4ffd-aad8-1b2568655b7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/45a36e2e-4807-48bd-8055-3717d3285911
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£153,606 £100K-£500K
Lots Value
Not specified
Awards Value
£153,606 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20205 years ago
Submission Deadline
17 Sep 2018Expired
Future Notice Date
Not specified
Award Date
27 Sep 20187 years ago
Contract Period
30 Sep 2018 - 30 Sep 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

SPECIALIST COMPUTER CENTRES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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