Award

Debt Management Composition and Perceptions

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

22 May 2025 at 12:10

Summary of the contracting process

The Department for Work and Pensions, based in London, England, has completed the procurement process titled "Debt Management Composition and Perceptions." This contract, categorised under Research Services (CPV 73110000), involved a telephone/web survey and qualitative interviews to explore various aspects of debt management. The procurement process followed a selective method, specifically a call-off from a dynamic purchasing system, with IFF Research Ltd selected as the supplier. The contract's period spanned from 6th May 2025 to 30th September 2025, with the award status being active as of 6th May 2025. This project, valued at £204,681.89, has crucial implications for refining debt management strategies across numerous regions, including the UK, British Overseas Territories, and Europe.

This tender presents substantial opportunities for businesses specialising in research services, particularly those adept at conducting large-scale surveys and qualitative interviews. Companies with experience working with governmental bodies and a focus on financial and demographic analysis would find this contract highly relevant. Although the process has concluded, insights and methodologies developed here can guide similar projects in the future, providing a foundation for businesses seeking to engage in public sector research initiatives. Furthermore, expertise in dynamic purchasing systems may enhance competitive edge in future selective procurement processes.

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Notice Title

Debt Management Composition and Perceptions

Notice Description

This research will be composed of a telephone/web survey with 4000 participants followed by around 30 qualitative telephone/video interviews with DWP Debt Management customers, both on- and off-benefit. This research will focus on three key areas: high-level demographic and financial characteristics, including debts owed to non-DWP sources and repayment amounts. perceptions and understanding of debts owed to DWP, how it interacts with other expenses, and Debt Management's existing recovery and relief powers. debt support and communication preferences. This broadly includes experiences of seeking debt and financial help from DWP and external providers, communicating with Debt Management, and ideal channels for communication in the future.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8f22d877-180a-4dd2-b2e9-402add32c2fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f562acce-05af-4160-ba0d-6a9970cd470b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£204,681 £100K-£500K
Lots Value
Not specified
Awards Value
£204,681 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20259 months ago
Submission Deadline
6 Jan 2025Expired
Future Notice Date
Not specified
Award Date
5 May 20259 months ago
Contract Period
5 May 2025 - 30 Sep 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cdabbser.businessservices@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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