Award

Assessing Innovation in Customer Engagement for PR19

WATER SERVICES REGULATION AUTHORITY

This public procurement record has 2 releases in its history.

AwardUpdate

27 Mar 2017 at 14:13

Award Notice
Award

20 Mar 2017 at 15:15

Award Notice
Summary of the contracting process

The procurement process, initiated by the WATER SERVICES REGULATION AUTHORITY, is titled "Assessing Innovation in Customer Engagement for PR19". It falls within the business and management consultancy services sector and is conducted in several locations including the West Midlands and London, United Kingdom. Currently, the procurement stage is complete, with the contract awarded on 7th February 2017. The contract period spans from 9th February 2017 to 31st March 2017. The procurement method utilised was an open procedure, which allows for greater transparency and access for potential suppliers.

This tender presents significant opportunities for businesses, particularly those specialising in innovative customer engagement strategies and consultancy services within the water or related sectors. Small and medium-sized enterprises (SMEs) that focus on developing frameworks for assessing and enhancing customer engagement would find this contract especially relevant. Furthermore, organisations that can demonstrate best practices or proven methodologies in the water sector may be well-positioned to compete for similar future contracts, driving their growth in this industry.

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Notice Information

Notice Title

Assessing Innovation in Customer Engagement for PR19

Notice Description

Price Reviews One of the ways in which we deliver our duties is to set the price, investment and service package that water customers receive. This includes controlling the prices that water companies can charge their customers and is called a "Price Review". We currently carry out a review of these price limits every five years. We intend to consult on the way we set price controls (our 'methodology') in July 2017, and set final price limits in December 2019 which will affect water bills from 2020. As we are working towards delivering our decisions by December 2019, we are currently within the period of "PR19". As part of the PR19 process, water companies develop business plans for the services they plan to deliver for the period 2020-2025 and submit these to us to review. The review contains tests for quality in certain areas. For PR14, this process was called a risk-based review (RBR). The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025. We require the Contractor to achieve this by carrying out the Key Tasks listed below. Scope of Work and Key Tasks The Contractor will: 1) Provide context / background information on assessing innovation in customer engagement. 2) Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors. 3) Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19. 4) Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-90a62428-1236-4969-b73d-b14a18c3a458
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7a55eb1-fb2b-4671-9089-adeea435aa7d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£39,850 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Mar 20178 years ago
Submission Deadline
30 Jan 2017Expired
Future Notice Date
Not specified
Award Date
7 Feb 20179 years ago
Contract Period
9 Feb 2017 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

AVALON BEHAVIOUR VENTURES LTD T/A THE BEHAVIOURALIST

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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